Warning for windows to mac crossgrade

I wanted to share my experiences with switch from Windows to Mac OS x.

I bought dozens of Adobe products in the year for the Windows operating system. Recently, I upgraded my Dell to a Macbook pro. Last December, I bought Acrobat Pro for Windows from the Adobe store. I uninstalled it (and disabled) to my Dell. When I bought my Macbook Pro, I ran bootcamp to install Framemaker, which only works on the Windows partition.

I called Adobe and said that even if I could run Acrobat Pro for windows on two home computers, I would need to buy a second license to run Acrobat on both partitions of my Macbook. I couldn't crossgrade my Acrobat Pro for windows without losing the Windows version, but fortunately I had several older versions of Acrobat for windows that can be crossgraded to Acrobat Pro for Mac. After about two hours, I got ordered Acrobat Pro for Mac. I had to go through the technical support and some forms to ensure that my old version of Acrobat for Windows could not serve as a sign and deleted my old serial number Adobe store.

Two weeks later, when I had not received the Acrobat Pro for MAC, I went online and discovered that they had shipped to a different State and to the wrong address. I then discovered that the Adobe store does more email or a contact message. I tried the cat to Adobe, and they said that I needed to call directly to Adobe. The given numbers got me wrong, for the second time they gave me the number to call for "returns".

The system based on the web for returns has not worked, as it requires the serial number, which is located in a different State.

So I called the number, they gave three times. The first time, the wait time was 35 min and he went after hours, so they hung up. The second time was 20 minutes the next day and they have never answered. The third time was 1 hour 35 min of hold and they said all they could do was refund costs the original, but cannot restore the old serial number so that the takeover would be two times more expensive.

The end result is that they are not reimbursed, not forwarding or otherwise remedy the situation. I go out more than $200 for than just I, on my computers, could in vain attempts to run Acrobat. I am also on a serial number, necessary for the upgrade and about a day of my time.

Be wary.

People seem to have excellent results by e-mail

[email protected]. I would like to give it a try if I were you.

Tags: Acrobat

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