Why can't I activate Acrobat?

First of all, I disabled my Adobe Acrobat PRO XI on the other computer. After, I downloaded the software from my account, since I already had the serial number. To activate the program asks you serial number, but there is no window next to the name of Adobe Acrobat PRO XI. Message warns that the serial number is valid, not found "qualified" program

Thanks for help me.

The serial number is an UPGRADE. The qualification program is the program you used. Find and use the OLD serial number, as requested.

Tags: Acrobat

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