Why can't I choose the file type?

When there is a listed image and there is more than one option for the file type, why am I not able to choose the format I want?  I recently spent the Dollar Photo Club and I'm irritated, with the move, I think that I have all the Adobe products to access the files.

Twice he came now I chose an image and sent a .ai file.  I can't open the .ai files because I do not use a program Adobe!  I understand that these wheels are specifically designed for Adobe and I would not have chosen this type of file for this reason.  My problem is that BOTH times the available file type was also listed as a .eps file!  I am able to use this file type.

However, it only gives me the possibility to download this form, even if he says that it is available.  How can I use the image if I can't open it?  Why .eps as a format from the list and then only let me download in a format that I can not use?

This is the ID for the two files I've lost credits on.  It clearly states that these two are available as a .eps, yet I can't access it.

#93099396
#28242166

Megan, the dedicated team working on this and it seems to work that way for a long time only; every time, it downloads a file .ai only.

From of now the workaround that you can try is to open the file IN Illustrator and save it as .eps.

Hope that helps!

Tags: Adobe Stock

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