Why is Acrobat Pro 11 license number works in Win7 but not Win10?

Hi, I have 11 Acrobat Pro on a Windows 7 PC, I need to transfer to a Windows 10 machine. My problem is that in 10 Windows, Adobe refuses to acknowledge my 24-digit serial number, saying it's a strawberry of number of eligible license that the product is not installed on the computer. He then asks me to select another product and enter the number again, but finally unsurprisingly refuses to accept it for one of them. Of course, 11 is correctly installed and running, and I used the procedure to disable/enable. Can you tell me what is happening? Should I get a new number of license somehow? Thanks for your help.

Hi andy91fr,

You will need to select your version of Acrobat earlier & get the serial for the same key in order to activate the upgrade Acrobat Pro XI.

Kind regards
Nicos

Tags: Acrobat

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