Will not download my pictures I was charged for pictures that won't open - I get this message: the file 'AdobeStock_81619923.ai' could not be opened.

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  OK, so, this response is a little late to come, but if you never solved...

  I just encountered the same problem - editing similar (Mac, Parallels 5 in my case, the SP3 of XP, MS Windows 7 Home Premium Upgrade) - you must make sure that the DVDROM drive hardware is mapped to "D:" on your XP installation. Thus on the Parallels Desktop menu go to devices, CD/DVD1 and make sure that all your actual DVD player is called is selected (should be the vertical entry in the menu) - not true CD/DVD. The reader should then start and auto run.
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