With the help of EchoSign for Dynamics CRM with Microsoft Outlook Client

We have successfully integrated Adobe Echosign with Dynamics CRM 2013 (on site) and have been delivering the contract etc. through dynamic documents for almost a year. Initially, users were able to issue using the dynamic web client and Client Outlook. Unfortunately, after the client Outlook SP1 RU1, we lost the Echosign feature through the Outlook client. Client Outlook SP1 RU2 has just installed without modification to the loss of functionality to Echosign. This leaves us with a dynamic web access only if we need to issue a document via the Echosign for dynamic solution, which is frustrating for our users.  Has anyone else experienced this problem and been able to fix? Pointers would be appreciated.

19/02/2015:

Update - Office uninstalled and installed 32-bit Office 365. the Outlook client now works. users with Office 365 64-bit cannot send through the Outlook client. Uninstall and install 32-bit solves the problem (so far).

Hi Steve,.

Thanks for the update here. It seems that the 64-bit version is still having issues that is being investigated.

Tags: Adobe Sign

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