15 - f039: how to circumvent the systems disable & admin password [new]

I have a computer when you turn it on the screen is black and has a blue box that says enter password administrator or power on password. After that 3 attempts he said disabled system and has a code of 51022371. It is my mother, she is not sure what happened to fire not go up more and do not remember something about a password. Help, please! Thank you!

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