15 - r100nia: how to make the service wirelessly on HP Notebook 15 r-100nia

Hello

I just bought this HP 15-r100nia and wireless (f12) light key is perpetually lit & I have yet to extinguish it. The button light color is white, but whenever I search for available networks, it says that there is no network available. This weird because my mobile phone and computer in the same location of Home Office identify the available networks.

Please, what is the problem and how to solve?

Hey @folz,

Welcome to the Forums of HP Support! This is a great place to find solutions and help our community!

I understand that you encounter network problems on your 15 HP laptop. I'd be happy to help you with that.

The following pages are useful for troubleshooting wireless connectivity problems.

Troubleshooting wireless network and Internet (Windows 8)

In addition, you can watch the the power management of your wireless adapter:
Turn off the power to the adapter:
1. open Device Manager. (Win Key + R > type devmgmt.msc > OK)
2. expand the network adapters.
3. right click on the Ethernet adapter / wireless, and then click Properties.
4. click on the power management tab.
5 remove the check mark next to allow the computer to turn off this device to save power.
6. click on OK.
7 test cycle.

Forget the network: (Windows 8)
1. press Windows Key + C
2. click on settings.
3. click on change PC settings.
4. click on network on the left.
5. click on manage known networks.
6. click on the name of the network.
7. click on forget.

Reset TCP/IP on your PC:
1. go to your start screen/menu and type CMD.
2. right-click on the command prompt icon and select run as administrator.
3. in the window that opens type "netsh int ip reset resetlog.txt" without the quotes and press ENTER.
4 restart your PC and test.

It can also help to reset the Winsock Catalog:
1. go to your start screen/menu and type CMD.
2. right-click on the command prompt icon and select run as administrator.
3. in the window that opens type "netsh winsock reset" without the quotes, and then press ENTER.
4 restart your PC and test.

Reinstall the NIC drivers:
1. download the drivers from HP.com , but do not run them again.
2. go to your Start menu/screen and type Device Manager.
3. expand network adapters.
4. right click on the wireless adapter and choose uninstall.
5 install the drivers downloaded in step 1.
6. restart your PC and test.

Test an ethernet connection:
Not call explanation. Test if the problem persists on a wired connection to the adapter hardware troubleshooting wireless can be directed to the appropriate areas.

Test another connection:
Many people excluded their home network as a problem if another device working on the same network. Networking is not as simple as that. Each device interacts differently with your router or modem and it is impossible to exclude the settings for this device until the laptop has been tested on another network.

Please hold me.

By pressing the Thumbs Up button below, you can always say thank you!

See you soon.

Tags: Notebooks

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