7410 HP all-in-One: analyze the function is no longer available in the preferences using 7410 HP all-in-One

I have a Mac Book pro running OS 10.9.5. When I select Printers and Scanners in my all-in-one HP 7410 preferences no longer displays a selection of "scan" on my Mac Book. It only shows "Open Print Queue".

It prints very well and I know that he used to show both the choice 'print' and 'scan '. I don't know when this capacity disappeared. Does anyone know what I need to do to get this feature? I am not real computer savy if I appreciate all the help I can get.

Hello

Click on the Apple icon, then about this Mac, and then select software update.

Allow it to 30 seconds, and then click the Store menu and select reload the Page.

If there is no HP or Apple update available insall, restart your Mac and check if you can scan then.

If the same persists, install the following package and check again:

http://support.Apple.com/kb/dl907

Shlomi

Tags: HP Printers

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                ExternalObject.AdobeXMPScript = undefined;
            } catch (e) {
                alert('Unable to unload the AdobeXMPScript library!');
            }
        }
    }
    

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