A Gemplus card driver problem

Hello

I need a help. I got a GemClub-memo card to work on. Whenever I connect it to my machine windows via a reader from SCM, it's show could not load the driver for card while the card reader is successfully launched. I am able to communicate the card properly via commands such as ScardTransmit, ScardStatus. My main questions are:

1. during indexing through the map, map does not show the PIN code window.

2. in the device driver page, it displays a YELLOW exclamation point in device driver page.

Can you please help me solve this problem? Please let me know if I'm missing something

Hi I_m_Ginnie,

Thanks for posting the query on Microsoft Community.

I'm sorry to know that you are unable to use the Gemplus card reader. Don't worry, will help you with the question.

Try to run hardware store and check if it helps.

http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

If the problem persists, then update (where it is showing the exclamation point), the driver through Windows Update or the manufacturer's website and check if that helps.

Update drivers in Windows 7:

http://Windows.Microsoft.com/en-us/Windows/network-connection-problem-help#network-problems=Windows-7&V1H=win81tab1&V2H=win7tab5&V3H=winvistatab1&v4h=winxptab1

For more information:

Smart card troubleshooting guide

https://TechNet.Microsoft.com/en-us/library/dd979536 (WS.10) .aspx

I hope this helps to solve the issue. If the problem persists, get back to us. We will be happy to help you.

Tags: Windows

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