Acrobat DC crashes at the launch of the Tracker

I'm under DC Acrobat (version creative cloud) on my MacBook Pro (OS 10.11.5) - suddenly, whenever I try to launch the "tracker" track review status on e-mail based reviews - the program crashes.

No matter if I have open files, or if Acrobat is the only program, and no file is open.

This issue just started. There is no new update that had nothing to do with Acrobat or my OS. There are updates of Illustrator, Photoshop, Indesign - but not the Acrobat.

Try the search and post here.

Adobe support

Adobe forums

Tags: Mac OS & System Software

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    # Date and time
    1 Kills Sep 28 10:03:09 2016
    2 Kills Sep 28 18:13:50 2016
    3 Fri 30 Sep 11:49:16 2016
    4 1 Oct 01:05:15 Sam 2016
    5 Mon 3 Oct 08:05:42 2016
    6 Mar 4 14:26:03 Oct 2016
    7 Sea 5 Oct 11:19:17 2016

    Sea 5 Oct 11:19:17 2016

    Panic report *.

    panic (the appellant 2 0xffffff8004f7316e cpu): initproc is out - output namespace 2 subcode 0xa description reason: no

    News of the UUID:

    0 x 101425000 uuid = < a525eaea-af86-30c2-b360-3d093b4f0828 >

    0 x 100713000 uuid = < 268e1319-a81e-384a-9303-67c26873038a >

    Thread 3 crashed

    RAX: 0 X 0000000000002210, RBX: 0X00007FFFE358C314 RCX: 0X0000700000F06BDB RDX: 0X000000010075DD1E

    RER: 0X0000700000F06B30, RBP: 0X0000700000F06B70, IHR: 0X000000010075C698, RDI: 0X0000700000F06BDC

    R8: 0X0000700000F06BD0, R9: 0X0000700000F06BCC, R10: 0 X 0000000004001080, R11: 0 X 0000000100756188

    R12: 0X000000010075E8A8, R13: 0X0000700000F06BCC, R14: 0X0000700000F06BDC R15: 0X000000010075C698

    RFL: 0 X 0000000000010283, RIP: 0X000000010143B605, CS: 0X000000000000002B, SS: 0 X 0000000000000023

    Thread 0: 0xffffff80108dcdc8

    0x00007fffe36b7456

    Could not read the context 0x0000700000e01cd8 LR

    Thread 1: 0xffffff80108e1748

    0x00007fffe36bf27e

    0x00007fffe3568337

    0 x 0000000000000000

    Thread 2: 0xffffff801558e6f8

    0x00007fffe37a6214

    3 wire: 0xffffff80159b8028

    0x000000010143b605

    0x0000000101441c7e

    0x00000001014297ad

    0x00007fffe358c48e

    0 x 0000000100756188

    0x00000001007265f3

    0x0000000100725ef8

    0x00000001007291cb

    0x00007fffe355a128

    0x00007fffe356fc10

    0x00007fffe3565ad2

    0x00007fffe355c966

    0x00007fffe35709d2

    0x00007fffe3562d41

    0x00007fffe35713bf

    0x00007fffe35741b0

    0x00007fffe37a661f

    0x00007fffe37a6221

    0 x 0000000042000000

    Thread 4: 0xffffff80151f4260

    0x00007fffe36bf4e6

    0x00007fffe37a6221

    0 x 0000000000000000

    Wire 5: 0xffffff8015c45e18

    0x00007fffe37a6214

    Mac OS version: 16A 323

    Kernel version: kernel Darwin in Version 16.0.0: Mon Aug 29 17:56:20 PDT 2016; root:XNU-3789.1.32~3/RELEASE_X86_64

    Kernel UUID: 622D2470-C34D-31F9-A62B-6AA9A3C6A3CD

    Name of system model: MacBookAir7, 2 (Mac-937CB26E2E02BB01)

    ******************************************************************************** *******************************************************

    Mar 4 14:26:03 Oct 2016

    Panic report *.

    panic (cpu 1 0xffffff801817316e appellant): initproc is out - output namespace 2 subcode 0xa description reason: no

    News of the UUID:

    0x1065e4000 uuid = < a525eaea-af86-30c2-b360-3d093b4f0828 >

    0x1055df000 uuid = < 268e1319-a81e-384a-9303-67c26873038a >

    Thread 3 crashed

    RAX: 0 X 0000000000000000, RBX: 0000000000000078 RCX 0 X: 0 X 0000000000000000, RDX: 0X000000000000007D

    RER: 0X00007000061AC868, RBP: 0X00007000061ACCD0, IHR: 0X00007FDF61717C40, RDI: 0X00007000061AC888

    R8: 0 X 0000000000000040, R9: 0X00007FFFE56873D0, R10: 0XFFFFFFFFFFFFFFFF, R11: 0 X 0000000000012068

    R12: 0X00007FFFE5688148, R13: 0X00007FDF6160FAB4, R14: 0X00007000061ACCF0 R15: 0X00007FDF6160FAA0

    RFL: 0 X 0000000000010206, RIP: 0X00007FFFDB52C00E, CS: 0X000000000000002B, SS: 0 X 0000000000000023

    Thread 0: 0xffffff8023eb2be0

    0x00007fffdcad2456

    Could not read the context 0x0000700005fa0cd8 LR

    Thread 1: 0xffffff8023eae260

    0x00007fffdcada27e

    0x00007fffdc983337

    0 x 0000000000000000

    Thread 2: 0xffffff802669e498

    0x00007fffdcada4e6

    0x00007fffdcbc1221

    0 x 0000000042000000

    3 wire: 0xffffff8027112260

    0x00007fffdb52c00e

    0x000000010561051d

    0x00007fffdc975128

    0x00007fffdc98ac10

    0x00007fffdc980ad2

    0x00007fffdc977966

    0x00007fffdc976ee0

    0x00007fffdc976cb7

    0x00007fffdcbc1746

    0x00007fffdcbc1221

    0 x 0000000000000000

    Thread 4: 0xffffff802538d510

    0x00007fffdcbc1214

    Wire 5: 0xffffff802538abb8

    0x00007fffdcbc1214

    Mac OS version: 16A 323

    Kernel version: kernel Darwin in Version 16.0.0: Mon Aug 29 17:56:20 PDT 2016; root:XNU-3789.1.32~3/RELEASE_X86_64

    Kernel UUID: 622D2470-C34D-31F9-A62B-6AA9A3C6A3CD

    Name of system model: MacBookAir7, 2 (Mac-937CB26E2E02BB01)

    ******************************************************************************** *******

    Report Etrecheck

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-05 18:58:11

    Download EtreCheck from https://etrecheck.com

    Time 02:31

    Performance: Excellent

    Click the [Support] links to help with non-Apple products.

    Click [details] for more information on this line.

    Problem: Computer restarts

    Description:

    System of maintains restart with an error "panic (appellant 2 0xffffff8004f7316e cpu)": initproc is out - output namespace 2 subcode 0xa description reason: no ".

    Hardware Information:

    MacBook Air (13 inch, early 2015)

    [Data sheet] - [User Guide] - [warranty & Service]

    MacBook Air - model: MacBookAir7, 2

    1 processor 1.6 GHz Intel Core i5: 2 strands

    4 GB RAM not extensible

    BANK 0/DIMM0

    OK 2 GB DDR3 1600 MHz

    BANK 1/DIMM0

    OK 2 GB DDR3 1600 MHz

    Bluetooth: Good - transfer/Airdrop2 taken in charge

    Wireless: en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 76

    Video information:

    Intel HD 6000 graphics card

    Color LCD 1440 x 900

    Software:

    macOS Sierra 10.12 (A 16, 323) - since the starting time: 6 hours

    Disc information:

    SM0256G SSD APPLE disk0: (251 GB) (Solid State - TRIM: Yes)

    EFI (disk0s1) < not mounted >: 210 MB

    Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

    Mac 500 GB internal (disk2) / [Startup]: 505,01 (Go 343,25 free)

    Encrypted AES - XTS unlocked

    Storage of carrots: disk0s2 250.14 GB Online

    Storage of carrots: disk1s2 255,52 GB Online

    USB information:

    Card reader Apple

    Apple Inc. BRCM20702 hub.

    Apple Inc. Bluetooth USB host controller.

    Lightning information:

    Apple Inc. Thunderbolt_bus.

    Guardian:

    Mac App Store and identified developers

    Unknown files:

    ~/Library/LaunchAgents/com.example.restart.plist

    sh - c ~/Desktop/TarDiskPear.app/Contents/MacOS/TarDiskPear

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    Kernel extensions:

    /Applications/Kies.app

    com.devguru.driver.SamsungACMControl [no charge] (1.4.31 - 10.6 SDK - 2016-03-01) [Support]

    com.devguru.driver.SamsungACMData [no charge] (1.4.31 - 10.6 SDK - 2016-03-01) [Support]

    com.devguru.driver.SamsungComposite [no charge] (1.4.31 - 10.6 SDK - 2016-03-01) [Support]

    com.devguru.driver.SamsungMTP [no charge] (1.4.31 - SDK 10.5 - 2016-03-01) [Support]

    com.devguru.driver.SamsungSerial [no charge] (1.4.31 - 10.6 SDK - 2016-03-01) [Support]

    / Applications/Parallels Desktop.app

    com.parallels.kext.hypervisor [no charge] (11.2.0). 32581 - SDK 10.9-2016-07-24) [Support]

    com.parallels.kext.NetBridge [no charge] (11.2.0). 32581 - SDK 10.9-2016-07-24) [Support]

    com.parallels.kext.usbconnect [no charge] (11.2.0). 32581 - SDK 10.9-2016-07-24) [Support]

    com.parallels.kext.vnic [no charge] (11.2.0). 32581 - SDK 10.9-2016-07-24) [Support]

    / Library/Application Support/org.pqrs/Karabiner

    [loading] org.pqrs.driver.Karabiner (10.20.0 - 10.11 SDK - 2016-06-19) [Support]

    Launch system officers:

    [no charge] 7 tasks Apple

    [loading] Apple 168 jobs

    tasks of Apple 96 [performance]

    Launch system demons:

    [no charge] 40 Apple jobs

    [loading] 158 jobs Apple

    Apple tasks 105 [performance]

    Launch officers:

    [loaded] com.adobe.AAM.Updater - 1.0.plist (2016-07-15) [Support]

    [cannot] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-13) [Support]

    [loading] com.google.keystone.agent.plist (2016-08-02) [Support]

    [loading] com.oracle.java.Java - Updater.plist (2015-12-25) [Support]

    Launch demons:

    [loading] com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]

    [loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]

    [loading] com.google.keystone.daemon.plist (2016-09-02) [Support]

    [loading] com.malwarebytes.HelperTool.plist (2016-09-15) [Support]

    [loading] com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

    [loading] com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]

    com.Nalpeiron.NetPro.plist [running] (2016-04-30) [Support]

    [loading] com.oracle.java.Helper - Tool.plist (2015-12-25) [Support]

    [loaded] org.pqrs.Karabiner.load.plist (2016-06-15) [Support]

    [loading] org.wireshark.ChmodBPF.plist (2016-07-15) [Support]

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    [loading] com.bittorrent.uTorrent.plist (2015-12-26)

    [cannot] com.example.restart.plist (2016-07-20)

    Items in user login:

    iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Agent application of file transfer Android (~/Library/Application Support/Google/Android File transfer/Android File Transfer Agent.app)

    XMenu application (/ Applications/XMenu.app)

    Carabiner application (/ Applications/Karabiner.app)

    Hidden Google Chrome application (/ Applications/Google Chrome.app)

    Hidden KiesAgent Application (/ Applications/Kies.app/Contents/MacOS/KiesAgent.app)

    fuspredownloader hidden Application (~/Library/Application Support /.) WAS / fuspredownloader.app)

    Plug-ins Internet:

    AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

    AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

    QuickTime Plugin: 7.7.3 (2016-09-13)

    JavaAppletPlugin: Java 8 update 101 build 13 (2016-08-07) check the version of

    AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-07-15) [Support]

    MeetingJoinPlugin: Unknown - SDK 10.2 (2016-09-28) [Support]

    User Plug-ins internet:

    tblive-4: unknown (2016-10-03)

    Safari extensions:

    Adblock more - Eyeo GmbH - https://adblockplus.org/ (2016-09-28)

    iTube Studio - iSkysoft Studio - http://www.iskysoft.com (2016-07-19)

    Open in Internet Explorer - Parallels - http://www.Parallels.com/fr/ (2016-07-24)

    3rd party preference panes:

    Java (2016-08-07) [Support]

    Time Machine:

    Automatic backup: YES

    Volumes to back up:

    Mac 500 GB internal: disc size: 505,01 GB disc used: 161,76 GB

    Destinations:

    TOSHIBA EXT [Local]

    Total size: 1.00 TB

    Total number of backups: 17

    An older backup: 24/01/16, 02:55

    Last backup: 22/09/16, 17:07

    Size of backup drive: adequate

    Backup size 1.00 TB > (disc 161,76 GB X 3)

    Top of page process CPU:

    18% Google Chrome Helper (8)

    8% WindowServer

    6% mdworker (15)

    5% of Google Chrome

    3% kernel_task

    Top of page process of memory:

    Google Chrome Helper 655 MB (8)

    631 MB kernel_task

    Mdworker (15) 201 MB

    119 MB Google Chrome

    Console 111 MB

    Virtual memory information:

    49MO RAM free

    3.95 GB used RAM (647 MB cache)

    2 MB used Swap

    Diagnostic information:

    October 5, 2016, 18:42:55 ~/Library/Logs/DiagnosticReports/QuickLookSatellite_2016-10-05-184255_[redacted] .crash

    / System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. e app/Contents/XPCServices/QuickLookSatellite.xpc/Contents/MacOS/QuickLookSatellit

    5 October 2016, 12:43:53 self-test - spent

    October 5, 2016, 11:19:17 /Library/Logs/DiagnosticReports/Kernel_2016-10-05-111917_[redacted].panic [details]

    October 5, 2016, 11:02:31 AM/Library/Logs/DiagnosticReports/Microsoft Outlook_2016-10-05-110231_ [redacted].cpu_resource.diag [details]

    / Applications/Microsoft Outlook Outlook.app/Contents/MacOS/Microsoft

    October 4, 2016, 14:26:04 /Library/Logs/DiagnosticReports/Kernel_2016-10-04-142604_[redacted].panic [details]

    October 4, 2016, 10:31:37 AM/Library/Logs/DiagnosticReports/Microsoft Outlook_2016-10-04-103137_ [redacted].cpu_resource.diag [details]

    3 October 2016, 11:50:06 AM/Library/Logs/DiagnosticReports/Installer Progress_2016-10-03-115006_ [redacted] .crash

    com.apple.Installer-Progress-System/Library/CoreServices/installateur Progress.app/Contents/MacOS/Installer progress

    3 October 2016, 08:23:05 AM/Library/Logs/DiagnosticReports/Microsoft Outlook_2016-10-03-082305_ [redacted].cpu_resource.diag [details]

    3 October 2016, 08:05:42 /Library/Logs/DiagnosticReports/Kernel_2016-10-03-080542_[redacted].panic [details]

    October 1, 2016, 01:05:15 /Library/Logs/DiagnosticReports/Kernel_2016-10-01-010515_[redacted].panic [details]

    September 30, 2016, 11:49:17 /Library/Logs/DiagnosticReports/Kernel_2016-09-30-114917_[redacted].panic [details]

    September 28, 2016, 18:13:50 /Library/Logs/DiagnosticReports/Kernel_2016-09-28-181350_[redacted].panic [details]

    September 28, 2016, 10:03:09 /Library/Logs/DiagnosticReports/Kernel_2016-09-28-100309_[redacted].panic [details]

    If you have Bluetooth enabled, turn it off before going to sleep the computer.

  • iPad Air crashes all the time

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    I wouldn't wipe my content that I have a lot of things that is indispensable for my work in the iPad and I can could use backup but the last one I was since last year that I have no more storage iCloud for storing another. Yet once please share only advise and solutions with me, I appreciate your help.

    Model: iPad Air

    iOS: 9.3.1

    Two suggestions:

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    https://support.Apple.com/en-us/HT201252

  • Am trying to re - install Acrobat 9 Pro (includes the Distiller) after installing a new hard drive. iMac 27 "2009, ElCapitan 11.11.6. I have the original dmg file. also have trid copying from back up. It seems to load correctly. When open ask for my pa

    Am trying to re - install Acrobat 9 Pro (includes the Distiller) after installing a new hard drive. iMac 27 "2009, ElCapitan 11.11.6. I have the original dmg file. have also tried copying from back up. Same thing is happening anyway. It seems to load correctly. When open it asks my password but not to its own serial number. It is open, but don't watch not at the full bar at the top, that the word Acrobat, and it does nothing? Worked very well before the old drive crashing. On the same operating system?

    Not compatible does not mean that it cannot work (even if sometimes this does not mean that). This means that it has never been tested and not be fixed; This often means people have seen strange and unpredictable issues.

    Acrobat makes changes to the system, it is always more vulnerable. DC Acribat is the current version. If the goal is to slow down completely, perhaps more profitable subscription activity.

  • To download Adobe Acrobat as part of the search.

    I register the software in 2013. I tried several downloads on the adobe Web site, nobody works. It is VERY important to get this software again after the crash of the pc.

    Available downloadable Setup files:

    Download and installation help links Adobe

    Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

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    My mac crashes during the installation of the cs6. I have to turn off the mac. Now, I can't reinstall or uninstall cs6. He said the Installer failed to initialize.

    If you have not yet installed any Adobe application, try step below and check.

    Step 1

    (1) right-click on the icon in the Finder, then select 'Go - To' folder.
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    ~/Library

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    (3) then navigate to Application Support > Adobe.

    Open the Adobe folder and rename the OOBE, OOBE old and AAMUpdater to old AAMUpdater.

    Step 2

    (1) right-click on the icon in the Finder, then select 'Go - To' folder.
    (2) you will get a text box, type in the following command and then press the 'return '.

    / Library

    It will open the folder System Library.

    (3) then navigate to Application Support > Adobe.

    Open the Adobe folder and rename the folder Caps Caps-old and young OOBE to centenarians, OOBE Adobe Application Manager of Adobe Application Manager.


    Step 3)

    Basket of Adobe Application Manager of Applications > utilities.

    Step 4) [same step again]

    Click on the link below and download Adobe Application Manager and install the same:

    http://download.Adobe.com/pub/Adobe/creativesuite/CC/Mac/ApplicationManager9.0_all.dmg

    Once installation is complete, niche is going disappear, and then open the Application folder and locate the icon to launch Adobe Application manager, double-click it and update.

    Once the update is complete.

    Restart the computer once and try to install CS 6.

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