Acrobat XI cannot reach activation server after update

XI Acrobat bought for my wife (this is the version that she needs) a few weeks ago.  Did a clean install on a new machine and activated correctly, no problem.  It worked exactly as it should.

Tonight, she did something really terrible, she agreed to do an update.  At the end there, impossible to reach the Adobe server to activate.

Troubleshooting, it seems that it cannot reach the Adobe server.  I tried on my machine and I could not reach him; she refuses connections.

Is this intentional, a way to kill older versions of Acrobat?  She cannot use the newest one, he must be pro XI.  The server still exists?

Does anyone know a workaround that will repair Acrobat XI on his machine?  Should I delete everything and reinstall from the original CD?  And tell him to NEVER accept "updates?

I discovered the problem.

I am the victim of a fraud, the software I bought is fake.  It was a bit

develop, in that the installation process creates a hosts file which blocked

all access to any Adobe authentication server address.  Apparently the fake

Serial number fooled the program itself, but it cannot validate at Adobe.  When my

wife did the update, for some reason, he attempted to validate again and this is where

He failed.  I do not know if he would have continued working if she had not

the upgrade, but I always discourage updates that many end up breaking

something.  Yes, I know the security implications, but I had two

orders of magnitude more broken with updates that the security problems if

will try my luck.

Now, I'm the money I spent, but since (for compatibility reasons) my wife

needs XI pro, which is not sold by Adobe, I have little chance.  I have

don't want a pirated version but, apparently, selling online, at least on ebay, can

trust.  Techsoft24 in London seems legitimate and I can try it, unless someone

can suggest a better way to buy a package of Acrobat Pro XI legitimate known.

Peter

Tags: Acrobat

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