Adobe Acrobat Pro DC - grey text properties bar

I saw this question several times when you are looking for a response, but none of the solutions have worked for me. I have been using Adobe Acrobat Pro DC (15.4) for months to edit and comment on PDF documents that I printed and then saved as a PDF file to an online mapping system. Until today, I was able to use the shortcut CTRL + E to bring up the properties toolbar and change the properties for the text boxes, call outs etc., including the font properties. It is in mode 'Commentary'.

I am now only able to change the properties of a text box - if I select the text itself all the properties in the toolbar are greyed out.

I tried:

  • Closing and reopening the program
  • With only a single document at a time
  • Ensure the document is not read only or PDF/A
  • Ending the process of "acrotray" (I think that's what it was called)
  • Opening of a previous document when I was able to change the font properties - can do it on any document, old or new, now
  • Checking the properties are not "locked."
  • Verification I have user rights on MS Edge (the mapping system used only works on here, not IE)
  • Updates of the program

A point that is no accident, that's when I started this work several months ago I set all of the default values that I need them and them have not changed at all, until last week. Doubtful that it is causing the problem but worth a mention anyway.

Help, please! I need to solve this problem as soon as POSSIBLE in order to do my job!

Thank you!

Hi all

We have released an update today which solves the problem of the properties toolbar and now you can continue to use it outside of the app commenting as well. Please open Acrobat or Reader DC and visit help > check for updates to ensure that you are on the latest patch.

Details on the release: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-02-2016.html

Please let us know how it goes.

Thank you

-ashu

Tags: Acrobat

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