Adobe does not recognize that I uninstalled CS on the old computer, will not let me turn on the new computer

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  WE SHOULD ALL UNSUBSCRIBE NOW. ADOBE DOES NOT SUPPORT THEIR PRODUCTS. THEY WANT US.

  My story:

  1. I take a file of high data rate 720 x 486 with an H.264 .mov BY 0.9 and want to transcode settings even with a super low rate to the customer for review and it won't. It will scale the video down and give me the black bars. EVEN WHEN I CHOOSE SAME AS SOURCE. I tried it wrong in every possible way, and it does not give me the file I'm looking for.

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  HERE IS MY CASE ADOBE NUMBER: 186302539

  IN ADDITION,.

  3 SOUL requires you to make the audio not compressed on .mov containers. What happened to my .mov h.264 with AAC audio? I don't want to send LPCM audio customers on a video of great rates low data. Video @ 1,500 Kbps and audio @ 1 536 kbit/s. It's stupid.

  Kind regards

  ANGRY CUSTOMER BRAND

  So I think I see what the issue is here. What I think you are asking is to define the size and will fit the frame of the video along to without worrying about this arrangement perfectly (i.e. you're ok with a little bit be cut off). What default SOUL is to adjust the size of the video so that it always fits inside the frame. For this reason you may find yourself with black bars at the top / bottom or left/right. In order to get the desired behavior (assuming I'm not wrong), then you can follow the suggestion of Larry to change the settings of the adjustment. And Yes, these settings are available within the SOUL directly. When you are in the export of settings, make sure that the monitor is set to display the output and not the Source. You should then see the scaling Source drop down.

  Regarding the audio codec problem, I spoke with @MMeguro and it sound like there is a bug on our end, this is why you were only get decompressed instead of the more complete list. He has a bug so that we can investigate a fix. In the meantime, the workaround solution he suggests should get you full any time, it is not immediately available.

  Tom