Adobe lost my ID for the CC. Now I can't fix Illustrator.
However, I am always connected to CC on my table and can download programs. The problem is I have to run the tool in order to correct Illustrator Adobe Creative cloud cleanser which require a reboot and log in again down load the software. With the lost ID, I'm done. The cleaning tool only also allows you to completely uninstall all Adobe programs. There is no option to uninstall any Illustrator. I was connected to the Adobe website, following their directions requiring a restart of my computer. After that, I tried to log into the site and told me that I had to return my password. I called their 1800 number and is then told me that I have an account with Adobe. So I downloaded another program to them through CC to see if I received an error message. The program loaded fine no message. I got lost? I have no account with them, and yet I can download the software again.
The problem was solved! I only log in with my user name and full not my e-mail address.
Tags: Illustrator
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