Adobe QT32 Server.exe appears to hang

Production Premium CS5 has always worked well for editing DV content. But I've just graduated to the AVCHD format (of and Olympus OM - D E - M5), and have problems with friction and could not be reliable export. The common denominator seems to be that when things go wrong, the "Adobe QT32 Server.exe" is chewing large amounts of CPU and never leaves. First blocks sometimes, sometimes it blocks just (do not) and I have to kill him.

It's a pretty simple experience: I have about 35 minutes of clips. I have automate them to the timeline. Problem 1:

  • Most of the clips appear correctly in the timeline, with a vignette. But some simply display a green square. Some clips after the green square show also no thumbnail.
  • I don't think it's the source material. Often, the problem appears in the clips of same. But sometimes not. I put clips in their own timeline, and they display properly. All clips of play fine in the Source window.
  • I tried with the reading mercury on or off. No effect.

Problem 2:

  • Scrub works well for a while, then stops. Wait a minute and cleanup works again. "Adobe QT32 Server.exe" is chewing 13% or more of CPU.
  • If I close or kill the creation, the rest server running, and I need to kill him.
  • Clips with green tiles are no different than the others, during the treatment.

Problem 3, export via the media coder:

  • Thin long chugs, for 5-10 minutes. Then the preview window turns green. A few minutes later, the export fails with "unknown error."
  • It is completely random. I looked to determine where the problem begins, then divide the timeline before the problem. Try again with the new, shorter timeline, and it hangs in a different place.
  • Once again, "Adobe QT32 Server.exe" is to chew CPU, and often it didn't come out when I close the media encoder.

The machine is a i7-960 with 24G of RAM and a Nvidia GeForce Ti 560. Lots of RAM and CPU. Multiple disks, but no RAID. I tried to move the cache of media to SSD - no change.

As I say, I turned the mercury on/off switch, without effect.

I have completely written off, uninstalled, rebooted the computer, reinstalled, re-recorded CS5. No effect.

AAARGH!

Although this camera records in H.264 format, is not AVCHD, which is a very specific subset of the H.264 specification.  In addition, he recorded H.264 MOV files, which forces Pr to use its own Quicktime importer in a 64-bit environment.  QuickTime from Apple is always 32-bit that's why Adobe have come with their own importer of 64 - bit for some QT codecs.  NB: I assume that you are running Windows 7 64 - bit based on clues you have left in your post, but you did not.  If you use another operating system, so my advice may change.

Try changing the file to .mov .mp4 files extension.  You might be able to get Pr use its H.264 importer rather than import it Quicktime, which should give you better results.

Jeff

Tags: Premiere

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