Adobe's Stock subscription does not

Our firm has a creative team of cloud, which we use for many years and added Adobe Stock subscription that we added several months ago. I t was working fine: each Member was abel to search and download high resolution RF and vector art images that we use on a daily basis. A week ago we discovered that we could not download images high resolution. Trying to d/l, we were faced with a request to purchase the image for $99, or no matter what the price was.

We called Adobe customer service four times three days:

  • They have confirmed that our account is in good standing
  • Sees no reason that it should not work
  • They tried to connect and to solve the problem a few times to nothing does not
  • We promised that the problem would be fixed within 24-48 hours

It's day 7 (if you count the weekend) and still not corrected.

My supervisor contacted our rep for the Adobe account (CDW Channel Account Manager - operations) and had a back and forth with emails. "I'll leave this nameless person for now). Answers:

"A technician will call you directly."

"I understand how serious this is and you will hear a Tech today."

Still no response the next day.

We are an international company wide enough more of 19 offices and client Adobe since 2004. This kind of incompetence is unacceptable for an entity of the size and scope of Adobe.

Q:

Everyone is suffering from this same problem? It seems it should be a simple thing to fix.

Charlie, I increased the cases to the relevant team and they will be reaching out to you.

Tags: Adobe Stock

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