Adobe support is still as bad?

I called over an hour there is a technical support and they said they'd call back in 30 minutes.  Looks that they had no intention of returning my call and closed up shop at least an hour to start - probably 2 hours in the morning.  Everyone knows this unacceptable level of support?

Tech support contacted me today.  They worked on my computer for 2 hours straight and got working Photoshop CC 2015.  When they finally contacted me, they were able to solve the problem.

Tags: Photoshop

Similar Questions

  • Adobe Acrobat is still as bad?

    I've never seen such a horrible... Paid program. It blocks all the time, when I join two PDF files or create PDFs from word documents and I want to see them afterwards, it is said to open them in Adobe acrobat as opposed to actually showing them. I usually use Preview... and I think I'll return to this simple program.

    One of the worst things about Acrobat is it can do so much more than any other app, so there is much more to learn. Portfolios, for example, are a very useful way to combine all kinds of files as a PDF 'wrapper', to keep the original files. For example, it is also usable to combine secure documents. You do not give a lot of details so let's check that we are on the same page. A portfolio says it is a portfolio and tells you that you must open it in Acrobat, which is quite true. When I do, it looks like this preview.

    Now, there are PLENTY of ways to combine files. I'm assuming that you use file > Creat > combine files into a single PDF file. If so, you or someone may have enabled the portfolio (he is off here). Click on the gear icon to change it.

  • Adobe-support 3 times fixed my CC. But once again: CC opens (but bad catalog, right one missing) and continues to display the button 'Open LR CC '.

    I hope that the title says everything correctly.

    I'll have to ask 1-2 hoe support online for the 4th time! MADENING.

    They do I have right, say that now everything is good - but problem keeps kreeping!

    You have the same symptoms?

    (Can I logg off CC - trualy, through "preferences), start"Lightroom CC"> open (button).

    (not good) Cathalog opens (if I'm in the information panel it says: I'm in Lightroom CC) but the Pannel creative cloud still shows the button 'open '.

    (and no way to find my .lrcat I (normally) use with Lightroom CC (when it becomes avialable after adobe support).)

    I wonder if it has to do with my pc (or Cloud Creative inepsys) be confused with my installation of LR5.7 (legal, clean).

    Sorry if that seems confusing... !

    Open the location of your proposed catalog and delete the file ".lock" with the same name as your catalog.

  • I have 6 autonomous Lightroom which was transfomed by a technician of Adobe support in LR - CC.

    I hope this is the right place to ask this kind of question, and my apologies if not.  I'm old, very good to use programs, but not a lot of good on the technical stuff.

    I have 6 autonomous Lightroom that has been transformed by a technician of Adobe support in LR - CC.  He spent two hours last night on Live Chat to solve a problem installing with PSE 14 in which technology had control of my system for about an hour +.

    While working to sort the problem PSE, I saw several relating to LRoomCC guests.  This interview with technician and repeatedly told him that I didn't have CC (I have the Live Chat transcript).  I have the standalone version of Lightroom6.  (This started me, 'OK, I noticed that the involved PSE14 the cloud installation somehow.  I the stand-alone versions of PSE and Lightroom6 and do not want to use versions of cloud still"Tech," has nothing to do with your computer or you won't pay anyhing for this... it's just that there some files than hleps to solve problems in some computers or scenario0s.

    There were then several constituencies (no) update LR - CC, but it seems that installed CC - "I would like to uninstall CC"; "let it first day"; "You won't be (losing independent LR6).  Well, I've lost (as well as my password manager application that was somehow cleared along the way).  OK, I used the CC, but that won't last long when it is noticed that I am not a Subscriber.

    It seems that Live Chat is currently unavailable, so any suggestions please as to what I could do now?  I just want LR6 autonomous return, preferably without having to reinstall in case I suffer similar problems as with the PSE 14 install.

    If it's relevant, I'm running 64-bit Win 7 Home Premium, SP1, full update the

    Intel (r) Core 17-2600 processor 3.40 GHz 3.80 GHz ©

    RAM: 8.00 GB

    SSD for programs; 2 internal hard drives (with lots of free space). BAK and storage of external hard drives.

    Thank you

    Phil.

    Hi, Jim,.

    With the help of the menu drop down it says "about Photoshop Lightroom CC.  The window that opens by clicking on that is directed LRCC.  The list also shows v.2015.3 Camera Raw 9.3.  At the opening, the program top left he said Lr Adobe Lightroom CC and in the develop module adjustment brushes include 'Dehaze '.  Also, the news I watch re data settings etc shows things that I've never seen elsewhere, for example 'Pattern' (I use LR since v2.0).

  • I bought creative cloud, I can't download and install any adobe application, it still shows download trial.

    Hi, I bought creative cloud, but it still shows the trial version and when is-identify you on adobe website, I always get the option to buy now, where I have already bought and received confirmation.

    Rgds.,.

    Your subscription to cloud shows correctly on your account page?

    If you have more than one email, you will be sure that you use the right Adobe ID?

    https://www.adobe.com/account.html for subscriptions on your page from Adobe

    .

    If Yes

    Some general information for a subscription of cloud

    Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

    Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

    -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

    .

    If no

    This is an open forum, Adobe support... you need Adobe personnel to help

    Adobe contact information - http://helpx.adobe.com/contact.html

    Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

    -Select your product and what you need help with

    -Click on the blue box "still need help? Contact us. "

  • I already canceled my account adobe photoshop but still not get charged .this which should I get?

    I have already cancelled my package of adobe photoshop, but am still getting billed for the month. This is the second time. What should I do?

    Contact the Adobe Support directly (when they are available)

    To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
    Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

    Creative cloud support (all creative cloud customer service problems)
    http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

  • Only the forum like Adobe don't tie me to chat live w / Adobe support.  Receipt confirmation e-mail for the download of the new Photoshop CS6.  Go to Adobe story/order details, click on the download button, download JRun Servlet error: 413 header length t

    Only the forum like Adobe don't tie me to chat live w / Adobe support.  Receipt confirmation e-mail for the download of the new Photoshop CS6.  Go to Adobe story/order details, click on the download button, download JRun Servlet error: 413 header length too large.  Is my @%$et the loan order or not?

    For Error 413 - make sure that you are connected to the website of Adobe, have cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

    To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
    Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

    Get help from cat with orders, refunds and exchanges (non - CC)
    http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

  • If I buy adobe Elements 10 or later what software should I make the DVD to mov files, the files are large and I know they must be compressed and I don't want to lose quality... I know that adobe pro you still need software, but will still work with el

    If I buy adobe Elements 10 or later what software should I make the DVD to mov files, the files are large and I know they must be compressed and I don't want to lose quality... I know that adobe pro you still need software, but will still work with the elements and may itself make the compression... I know it can burn DVDs...

    vidog

    If you burn to a DVD disc in first items 10 and later versions, some choices are

    a. DVD-VIDEO standard screen or 4:3 16:9 on DVD disc

    Both will have the frame size of 720 x 480 pixels. But the big screen comes with a 16:9 flag that extends approximately 856/480 16:9 display video after encoding. The screening is not adjustable by the user... and you end up with the DVD-VIDEO format @ 29.97 images per second interlaced.

    b. format of the AVCHD on DVD

    Here is the video display 1920 x 1080. And, depending on the version, can be 29.97 images interlaced per second, or 23.976 progressive frames per second (if not just 29.97 images per second interlaced). Although you can generate some AVCHD DVD with a regular DVD burner, DVD AVCHD is in need of a blu - ray player that supports supported AVCHD DVD or one of these drives multimedia multi which is also.

    c. If the player allows... you can export your Timeline file saved on a USB Flash drive and then insert this USB Flash drive in the drive to get the reading of the file. On this route, you can set the Premiere Elements avancΘs to customize your choice of export preset.

    Please consult the bulletin and consider then, let us know if we have targeted your question. If this isn't the case, please give more details in the areas where we do not have.

    Thank you.

    RTA

  • Hi, I have a problem with a basic movement scroll effect.  I've already looked and read every tutorial out there about it and even tried the cat to adobe support, but the guy at the other end of the line disconnected me..., he probably didn't unde

    Hi, I have a problem with a basic movement scroll effect.

    I've already looked and read every tutorial out there about it and even tried the cat to adobe support, but the guy at the other end of the line disconnected me..., probably he did not understand what I wanted him, because English is not my native language, so one will try to be very clear on this one...

    Please note that I am new to dream, this is my first project ever.

    My idea is as follows:

    When the customer comes to our site of companies, he sees just our logo on a white background. the logo is composed of, say, four elements. When the client makes a scrolling down, the logo begins to transport: first the first part of the logo flies on the left side of the site, then the second part of the logo disappears down, then the third part of the logo flies to the right, then the fourth part of the logo flies upward and out of sight of customers. given what I've seen, it is possible to do...

    so...

    now I have four parts of my logo imported as png files in muse and was assembled in design mode to build our companies logo. I select each of the four parts and go to the effects of scrolling to the left tab next to the tab layers first I get the same values for each of the four parts: first movement: x 0 and x 0 again for the movement of the left and right; key position (t-handle): 0px; final movement: x 0 and x 0 for the value of left and right.

    now, I hit "Preview". : the logo is "pinned" to the correct location, I can scroll but the logo stays where it is. So far so good...

    now, I select all four components again and go to the tab scroll to 'final motion' effecs, I click on the drop down arrow and enter 1 x. I struck an excerpt...

    When I scroll the WHOLE grave logo down... well.

    NOW, I want the first part of the logo down, THEN part II to move left, THEN the third part to go to the top, THEN the fourth part to go right.

    so I select ONLY the first part, go to the request of scroll, to the 'final movement' tab, I click on the left arrow, then I go 1 x. (the value of up-down, I put to 0 again)... I struck an excerpt...

    the first part of the logo is left as soon as I start to scroll, the other three parties still go down at the same time...

    NOW, I want the second part of the logo to start to move, when the first part left, not at the same time as the first part.

    THEN I SELECT THE SECOND PART AND DRAG ITS HANDLE IN T (KEY ITEM) DOWN, LETS SAY: 200PX. THEN IT STARTS TO MOVE ONLY AFTER THE CUSTOMER HAS REACHED THIS POINT, RIGHT?

    BUT WHEN I SAW THAT *, THE LOGO IS NO LONGER TOGETHER, THE SECOND PART IS FLOATING ANYWHERE, BUT WHERE IT SHOULD BE... WTFF?

    short: when I move the t-handle, the initial position of the object changes. That's what I said to the adobe employee, but he said, this is the expected behavior...

    But if that's the case, how can I have my four parts correctly together, so they form my logo, but with different t treats, so they all start to move at different times?

    Pleeease help me, I will die of frustration here...: () this behavior is not normal, right?

    Thank you very much to everyone who reads this message and tries to help him...

    All the best,

    Niki Lapan

    I'm not good at explaining things that im going to download the file, I did for you. hope this helps you solve your problem

    https://www.mediafire.com/?xiild0yhr5cna7s

  • Will be the Apple Support IOS still 9.3.5 on my ipad 2 even if it will not upgrade to IOS 10?

    Issues related to the:

    Will be the Apple Support IOS still 9.3.5 on my ipad 2 even if it will not upgrade to IOS 10?

    9.3.5 IOS is still safe?

    Please answer ins a few hours of

    iPads that will stay on iOS 9.3.5 will still run and be fine and app developers will publish app updates should still be compatible with iOS 9 for, probably, a year, or almost.

    Maybe a little of everything and more.

    Even in this case, regardless of apps that is updated will still continue to work.

    IPad 2 will be just fine.

    Do not worry.

  • After the upgrade of the House 7 to 7 Pro the Toshiba support site shows the bad graphics card for L775D.

    Original title: Graphics Adapter Gone.

    After the upgrade of the House 7 to 7 Pro the Toshiba support site shows the bad graphics card for my L775D. I have an AMD Radeon 6250 built in card and when you search AMD support site, it does not show my video card. I did a search automatically and empty came also.

    I also had a problem with a file. TVALZ_O Sys when I search because she is on board I came with 3 files which no I can do something with. The system will accept all available Windows updates and continues do not install 3 updates of security. This a Quad Core A6 Vision 1.4 GB processor any help would be greatly appreciated as I formatted and reinstalled until I'm blue in the face.

    Hello Stephen,

    The file that TVALZ_O seems to be linked to Toshiba ACPI and it seems THAT BIOS should be updated.

    Since you are facing many problems after the upgrade to Windows 7 Professional, it seems you may need to check the latest updates of the Toshiba BIOS.

    Important: Change the BIOS (Basic input output system) / Semiconductor (CMOS) to complementary metal oxide settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk.

    You have to get in contact with the support Toshiba BIOS update and to get help.

    Hope the helps of information. Let us know if you need help with Windows related issues. We will be happy to help you.

  • When we install, we get massage: "we met the following problems. Setup could not initialize. This could be due to a missing file. Please download Adobe Support Advisor th detect the problem. "However, when we click on"Get Adobe Support Advisor.

    When we install, we get massage: "we met the following problems. Setup could not initialize. This could be due to a missing file. Please download Adobe Support Advisor detect the problem. "However, when we click on"Get Adobe Support Advisor. It is not to us to show how to solve the problem.

    Hello

    Please see failed to initialize the installation program

    "Installer initialization failed." I have tried everything what it but no dice.

    setup initialization failed

    I hope this helps!

  • Adobe CS6 first &amp; still CS6.

    Adobe CS6 first & still CS6.  I used the dynamic link to make live DVD of Prem CS6 still CS6 several times but only for projects much less than an hour with no menus etc.  I have now been asked by a colleague make a DVD of a show about 1 hour and 50 minutes. Naturally, I have found that we still said: there was not enough space on the disk and his colleagues tried to teach me the mysteries of "compression".

    In this study, suddenly decided he would transcode the Prem CS6 project and a DVD were made easily. So as much as I didn't yet no change to the automatic settings have been made. That was the good news. However when I tried to resume the project, once again more given the error message was not enough space on the disk. I am totally stumped. Can anyone help please?

    Thank you.  Pete

    Thank you for your responses and interest. Although I used several times for short programs, everything comes to be left in automatic mode and all is well. I've learned that nothing that happens in the background.  Because my colleague wanted a long stage show - 1 h 45 minutes - on a standard disc, I realized that if we didn't know how, we could 'compress' the video so that it fits. Yes I know the quality could suffer, but it's how he provided his show DVD in the past with someone else to do it for him. That's where I come off with my very limited knowledge still the mysteries of "compression".

    But now, as a result of my nose, I found on my PC a prog called Adobe Media Encoder and research that I found that this was the way to compress this video less than 4.7 GB. After a few tries, we were able to do what he wanted and he was satisfied with the results.

    So problem solved with the loss of gray hair over my old head of 82.  Thanks again for your interest.   Pete.

  • The 6 stand-alone installation of lightroom process stops with an error: use adobe support advisor. But adobe support advisor is not supported.

    LR6 error.jpg

    I downloaded the adobe store LR6 upgrade. The installation package started on my mac, but it stops with this error message. I can't download adobe support advisor, because this program is not supported.

    What can I do?

    Hi Bani.

    Thank you for your response.

    I checked the records described, but I have no one. log.gz file.

    Also-see-link and the description was more interesting.

    In my case, an old installation of photoshop elements was defective! A few days previously, the works of v13 pe, but today (after the installation of LR6), the application did not.

    I uninstalled this misapplication and tried again with the LR6 configuration.

    Now I'm happy. LR6 is installed.

  • Is there an Adobe support to check the log file?

    I installed Adobe Creative Cloud before, but somehow it is automatically deleted.  Although I already reinstalled, I used the Adobe tool to generate the log file out.  I would like to ask if there is no support from adobe or adobe email support can help me take a look in the log file?  I want to know if it there is no clue as to what happened and could uninstalled because I would avoid the problem reoccur?

    Thank you

    Hi Kendrick,

    You can follow the article: contact customer service which will help you to contact Adobe support team.

    Thank you

    Yann Arora

Maybe you are looking for