ADOBE XI the Capitan Mac PRO. Impossible to open it. Despite a good SN I can't move forward.

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  Sansan: I understand that you have no Apps tab on your creative Application of clouds, what it is that correct?

  Brandon Schuk: I tried to solve it through the forum, but the staff and myself were not able to understand.

  Brandon Schuk: That is right. I see solutions in the forum but nothing helps with Mac.

  Brandon Schuk: Everything works fine on my old machine and on my machine at home, it's just this new Mac Pro, which is having the problem. Everything is disconnected on the old machine, so this should be my second computer.

  Brandon Schuk: My computer at home and this one.

  Sansan: thank you for the information, I'll be happy to help you with this.

  Sansan: Click on finder and then simultaneously press shift + command + G keys. That you will get the go to dialog box.

  Sansan: To go to the dialog box, type "~ / library '(without quotes) and click on Go."

  Brandon Schuk: it

  Sansan: Then open the folders > Application support > Adobe.

  Brandon Schuk: Okay

  Sansan: From there you can remove folders OOBE and AAMupdater.

  Brandon Schuk: deleted

  Sansan: Open the dialog folder to once again by clicking Finder > "shift-command-G" on your keyboard.

  Sansan: To go to the dialog box, type "/ library '(without quotes) and click on Go."

  Sansan: Then open the folders > Application support > Adobe.

  Sansan: From there, remove the OOBE and Adobeapplicationmanager folders.

  Brandon Schuk: Got it

  Sansan: Have you been able to remove it?

  Brandon Schuk: Yes

  Sansan: Now back to the Utilities folder and trash: cloud Adobe Creative and files of Adobe application manager.

  Brandon Schuk: File utilities?

  Brandon Schuk: Oh, I see.

  Sansan: Okay.

  Brandon Schuk: Wasn't expecting to be there

  Brandon Schuk: deleted

  Sansan: Okay.

  Brandon Schuk: Should I close Office creative cloud at any time?

  Sansan: https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  Sansan: Download the Adobe CC tool from the link above.

  Sansan: After download you if please run the installer and let me know what options you happen to clean.

  Brandon Schuk: Resembles a certain applications listed

  Brandon Schuk: Clean all?

  Sansan: Please let me know the first two option you get?

  Info: your chat transcript will be sent to [email protected] at the end of your cat.

  Brandon Schuk: Adobe Application Manager for Mac OSX 10.6 and CC Adobe Extension Manager

  Sansan: If please select the first and click on selected cleaning.

  Brandon Schuk: fact

  Sansan: Close the application now.

  Brandon Schuk: closed

  Sansan: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4774&fileID=4438

  Sansan: Download Adobe Application Manager from the link above.

  Brandon Schuk: Downloaded and appear to be installed.

  Brandon Schuk: He says "update" for awhile and then disappeared.

  Sansan: since the utilities > Adobe application manager > Core > launch PDApp.

  Sansan: I know the status?

  Brandon Schuk: He's almost done--until the progress bar.

  Sansan: Okay.

  Brandon Schuk: He recently completed and the desktop application creative cloud dropped down

  Sansan: Please log in.

  Brandon Schuk: I am, and I now see the applications tab.

  Sansan: Super! Then, the problem is resolved.

  Brandon Schuk: Thanks a lot for your help

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