Affecting the prospects of Eloqua SFDC queues instead of Reps

We are launching a new program where the customer made the qualification of lead for the product lines selected prior to their transmission to the representatives in SFDC. We have install routing rules in Eloqua and creates a specific queue in SFDC to contain these wires. We do not seem to do leads to assign to the queue rather than directly assigning for the sales representative.

I found a previous discussion here:Re: campaigns in Salesforce Eloqua where karen.white references being able to do it, but I'm looking for a little more in detail.

Any ideas?

A more difficult, but possible... option.

You can create a new external call create drive that had the "default trigger assignment rule" unchecked. In this way you EF the queue until the owner of Eloqua lead and lead would be created in SFDC without going through the assignments. You must use this rule to update only for programs where you want to Eloqua to assign the owner.

Of course, you would have to create a new copy of your program to update SFDC, or create a way for the program to know that the contact in question needs to go to the external call "do not reassign".

I actually did this so that the created son to leave existing contacts would keep the owner (who is a representative of field) rather than go through the assignment of SFDC lead, which eventually routed to our inside sales team.

As with any other provision Eloqua, it's possible many ways.

Tags: Marketers

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