Black screen persists after the recent update of the BIOS

ENVY of HP TouchSmart M7-J010DX

Hello

I recently received an update through HP who instructed me to update my BIOS, I did. Now, after I turn on my machine, I don't see is a black screen. The power light is on and the fan seems to work (I can feel the warmth of the event). I have a pretty good feeling that this recent BIOS update may have done something that has caused this, and I would like to cancel the updates to the BIOS, if possible.

I looked at and tried everything what I found on this page of the site of troubleshooting HP, except for the part of memory modules as I did of the latest changes to the memory modules. None of these suggestions helped with the black screen problem.

The machine was reconditioned at the factory, and I've had it for about a month, but began to use it recently. The only changes I have made are on the HARD drive: I recently picked up a new SSD, added to the machine and makes the HARD drive, the machine came with a secondary drive (after wiping). Everything worked perfectly well until the update to the BIOS.

I don't know what else I should do/try at this point.

Any suggestions?

Hello Mrstenter and thank you for your response.

Unfortunately, I saw this page, you suggested before posting, tried and it doesn't work.

As a matter of fact, I had to return to HP for repair the machine. Following the conversation with a technical support engineer, we agreed that the problem is the update of the BIOS HP pushed out.

In short, the update of the BIOS HP pushed to brick my machine, and I had to send to HP to have restored it I couldn't find anything else to deal with the update of the BIOS on my own.

I appreciate your attempt to address the issue, however. I hope your solution helps others, but he couldn't help me.

Tags: Notebooks

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