BlackBerry Smartphones Blackberry Media Manager NOT working for Blackberry storm (wont install on the computer)

Hello 2 months ago, I got a Blackberry storm. Its a good phone, but I have a problem that would do much better. When I try to install the Office Manager, everything installs without count Roxio Media manager. It gives me an error and cancels the installation of Roxio and continues with the other stuff. I really want to transfer Photos and videos from my phone to my computer and vice versa. Please tell me what can I do to install the Media Manager to get the work of the unit. I do not have the installation CD, I downloaded it from the blackberry website. The English version WITH media manager and I even clicked Custom install and made sure that he had the intention to install it.

My error is:

Error 1402.Could cannot find the key:

UNKNOWN/ComCtl3.CoolBar/CLSID

Make sure you have sufficient access to that key, or contact your support personal.

Which means that I have to do?

Hirokotzu wrote:
Thanks for the help, I followed the advice and it worked until I dragged things on the blackberry, now, all my photos are not found or all of my music that I set as ringtones. Could you tell me how to solve this problem?

Can't find directly on the BB or through the Windows drive letter?

Hirokotzu wrote:
my computer recognizes Blackberry1 G: USB driver and Blackberry2 in the "driver" F: drive and I tried both, but nothing happens.

Nothing happens... what means? If you, as you said earlier, dragged thing here, it is something, isn't it?

Hirokotzu wrote:
BTW I've just updated my blackberry using the Office Update to a new version. Where should I drag my ringtones too and pictures etc?

Oh dear oh dear... it's never a good idea to try to do several things at the same time. Now we will never know who is truly causal... Here's what I propose...

  1. Untether
  2. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  3. See if you can see all that through the device file Explorer
  4. Restart the PC
  5. Re-same and see if the discs are all properly visible through Windows

Tags: BlackBerry Smartphones

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