Can someone guide me through the download anit-virus software?

My school requires that I have download their anit-virus software to access my account and the site of the school.

I took the steps to download the software and uninstall any anit-virus program. Before you go to the Helpdesk.

I was wondering if someone could help me. I go to my computer downloads and click on the program, it is written 'save' or 'run '. I click on run and Windows tells me that the Publisher of the program is not identifiable, so I go to the site and he told me just to make sure its good, I keep on clicking then and it won't work. I've been locked out WiFi for about 2 weeks and I want to come back to him.

Any suggestions? Thank you.

Hello

You have Windows Defender pre-packaged with Windows 8.  You have disabled and you uninstall software antivirus installed on the device?  (McAfee, Norton)  Use the product removal tool to make sure you have removed all traces of the software.

http://answers.Microsoft.com/en-us/protect/wiki/MSE-protect_start/list-of-anti-malware-product-removal-tools/2bcb53f7-7ab4-4EF9-ab3a-6aebfa322f75

What is the name of the software product you are trying to install?  Have you tried to go to safe mode with networking Mode to install the software?

To enter safe mode with networking Mode, press the Windows key + R to open the run

Type Msconfig > OK

Click on the Startup tab

Check secure boot

Check the networking

Click on apply, Ok

Reboot and you'll enter Mode safe mode with networking

Now try to install software or download a new copy of the software and select run

When you are finished before you restart, return to Msconfig and uncheck safe startup.  Click Ok and restart.

When you are finished before you restart the computer, go back to Msconfig and uncheck secure boot, click Ok and restart.

Tags: Windows

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