Cannot disconnect from Imessage. There are Greyed out.

Hello

I have always been signed out imessage on my MB pro since the update to el capitan (10.11.5), the lion, a month ago. I managed to open a session and during this time by going to Preferences-> account and disconnection.

A few days ago, I decided to log in Imessage to try again. After playing with him for a few minutes, I decided that I don't really need to use this feature and tried to disconnect. I couldn't do it. When I go to Preferences-> accounts, I can see my Apple ID, but there is no option to activate/signout etc. It displays a blank page to the right. http://i.imgur.com/SowbzCl.PNG

Please let me know if there is something I can do.

Thank you

Hello sedentary_of_state,

Thank you for using communities Support from Apple!

It is my understanding that you are not able to sign Messages.  I have some suggestions that will help you if all goes well.

The first thing I would do, it's what is on the backup computer.  Nothing that I will propose should result in no data loss, but it's always a good idea to have a backup.  Your computer has software called Time Machine.  It is a fantastic software for backing up your computer.  Information on how to use Time Machine is available here:

Use Time Machine to back up or restore your Mac.

It is important to try to isolate what is responsible for this.  The first thing to do to help isolate what is causing the problem is to start the computer in what is called Safe Mode and see if the problems still occur.

Start in safe mode

  1. Choose the Apple menu > shut down.
  2. After your Mac stops, wait 10 seconds, then press the power button.
  3. As soon as you hear the startup tone, hold down the SHIFT key.
    You must press the SHIFT key as soon as possible once you hear the startup tone, but not before.
  4. Release the SHIFT key when you see the gray Apple logo and progress indicator.

Once the computer is running in safe mode, see if you can sign by opening Messages, and then click Messages > Preferences > accounts, and then click Sign Out. If you are able to disconnect, go ahead and restart the Mac normally.

Have a great day!

Tags: Mac OS & System Software

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