Cannot install the Edge because he is unable to remove the old version (shadow)

When I try to install on board to inspect, I get an alert that says:

The feature you are trying to use is on a resource netwerk is anavailable.

Click OK to try again or enter a different path to the folder containing the installation package 'shadow_r4_win_082112.msi' in the box below.

When I click Cancel (because I do not have this file), he invites:

Cannot remove the older version of Adobe Edge inspect. Contact your technical support group.

And then the final message:

Edge inspect Installer ended prematurely because of an error. Your system has not changed. To install this program later, run Setup again. Which the button finish to exit the installation program.

And then I click Finish and it closes...

What can I do? I'm stuck.

Hi robhoeben_qvision,

Sorry to hear that you experience these symptoms of msi.

There was formerly a msi Cleanup utility, you can run to get out of this State, but microsoft it takes longer because of dangerous side effects.  Instead they now offer this troubleshooting page: http://support.microsoft.com/kb/2438651.

I just tried to run the MS fix it to the utility from this page which is a separate program that you download (direct link: http://go.microsoft.com/?linkid=9779673&entrypointid=MATSKB).

I chose:

  1. Accept
  2. Detect problems and allow me to select patches
  3. Uninstalling

The utility then gave me a list of my installed programs.  See if you can find Adobe Shadow and then see if the utility can uninstall correctly this way.  Once Adobe Shadow is deleted successfully, the installer of edge inspect should work fine.

Please let me know if it works for you.

Thank you

Justin

Tags: Edge Inspect

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