Cannot open preferences in Lightroom
Hello, Just got Lightroom on my pc. I use Windows 10. I have a problem when I open the preferences. Lightroom doesn't open preferences and ends by itself. Please advice...
HI irisharm,
Could you please confirm the version of Lightroom that you have on the computer.
If it's 6 Lightroom then please try the following:
- Please, go to the Windows, where Device Manager, expand display adapters.
- Turn off the graphics card and open Lightroom, go to Lightroom preferences, then the performance tab, and then uncheck the option "use graphics processor.
- Lightroom farm and go back to Device Manager and activate the graphic card.
- Open Lightroom and then work in Lightroom and check if it works very well.
Kind regards
Tanuj
Tags: Photoshop Lightroom
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OPERATING SYSTEM Home Microsoft Windows 10, Version 10.0.10240 build 10240 Laptop: Akoya E4214 MD99570 CPU/GPU: Intel (r) Pentium (r) CPU N3540 @ 2.16 GHz, 2159 MHz, 4 Kern (e), 4 (r) processor logische (en) Integrated GPU: Intel HD Graphics Gen7 BIOS American Megatrends Inc. 1.1, 12.05.2015 RAM 8 GB Hard drive: 500 GB SSD 31.08.2015 16:40 Application error Fehlerhaften der application name: lightroom.exe,.
Version: 6.1.1.10,
Zeitstempel: 0x55aed83a & #x000d; & #x000a;
Name the module fehlerhaften: ig7icd64.dll,
Version: 10.18.10.4252,
Zeitstempel: 0x55a066e4 & #x000d; & #x000a;
Ausnahmecode: 0xc0000005 & #x000d; & #x000a;
Fehleroffset: 0x000000000003ee34 & #x000d; & #x000a;
The process fehlerhaften ID: 0x16ac & #x000d; & #x000a;
Startzeit der fehlerhaften application: 0x01d0e40b7dd2f9a6 & #x000d; & #x000a;
Der fehlerhaften application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe & #x000d; & #x000a;
Path of the module fehlerhaften: C:\WINDOWS\SYSTEM32\ig7icd64.dll & #x000d; & #x000a;
Berichtskennung: 2bbb51eb-1575-4aef-ba53-a018e7171e43 & #x000d; & #x000a;
The full package fehlerhaften name: & #x000d; & #x000a;
31.08.2015 16:40 Windows error reporting Fehlerbucket 120286235135, Typ 4 & #x000d; & #x000a; Ereignisname: APPCRASH & #x000d; & #x000a;
Antwort: Non available & #x000d; & #x000a;
CAB-Datei-ID: 0 & #x000d; #x000a; #x000d; & #x000a;
Problemsignatur: & #x000d; & #x000a
; P1: lightroom.exe & #x000d; & #x000a;
P2: 6.1.1.10 & #x000d; & #x000a;
P3: 55aed83a & #x000d; & #x000a;
P4: ig7icd64.dll & #x000d; & #x000a;
P5: 10.18.10.4252 & #x000d; & #x000a;
P6: 55a066e4 & #x000d; & #x000a;
P7: c0000005 & #x000d; & #x000a;
P8: 000000000003ee34 & #x000d; & #x000a;
P9: & #x000d; & #x000a;
P10: & #x000d; & #x000a; & #x000d; #x000a;
Angefugte Dateien: & #x000d; & #x000a;
C:\Users\Sebastian\AppData\Local\Temp\WERBE56.tmp.WERInternalMetadata.XML & #x000d; & #x000a; & #x000d; #x000a;
Sharp Dateien are einen yesterday: & #x000d; & #x000a; C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_lightroom.exe_24a352d0d48cb1d0 f80f8a7d190de947dca4_dc96b44c_1790d597& #x000d; & #x000a; & #x000d; #x000a;
Analysesymbol: & #x000d; & #x000a; Es wird nach einer Lösung gesucht Rubis: 0 & #x000d; & #x000a;
Report ID: 2bbb51eb-1575-4aef-ba53-a018e7171e43 & #x000d; & #x000a;
Report.WER
Version = 1
EventType = APPCRASH
EventTime = 130855128122615917
ReportType = 2
Consent = 1
UploadTime = 130855128124846622
ReportIdentifier = f25bc39a-4ffe-11e5-827-8d18d937d540
IntegratorReportIdentifier = 2bbb51eb-1575-4aef-ba53-a018e7171e43
NsAppName = lightroom.exe
Response.BucketId = 223cf49a928d5d186004626ba331b5fe
Response.BucketTable = 4
Response.LegacyBucketId = 120286235135
Response.Type = 4
SIG [0]. Name = Anwendungsname
SIG [0]. Value = Lightroom.exe
GIS [1]. Name = Anwendungsversion
GIS [1]. Value = 6.1.1.10
GIS [2]. Name = Anwendungszeitstempel
GIS [2]. Value = 55aed83a
GIS [3]. Name = Fehlermodulname
GIS [3]. Value = ig7icd64.dll
GIS [4]. Name = Fehlermodulversion
GIS [4]. Value = 10.18.10.4252
GIS [5]. Name = Fehlermodulzeitstempel
GIS [5]. Value = 55a066e4
GIS [6]. Name = Ausnahmecode
GIS [6]. Value = c0000005
GIS [7]. Name = Ausnahmeoffset
GIS [7]. Value = 000000000003ee34
DynamicSig [1]. Name = Betriebsystemversion
DynamicSig [1]. Value=10.0.10240.2.0.0.768.101
DynamicSig [2]. Name = Gebietsschema-ID
DynamicSig [2]. Value = 1031
DynamicSig [22]. Name = Zusatzinformation 1
DynamicSig [22]. Value = ed6d
DynamicSig [23]. Name = Zusatzinformation 2
DynamicSig [23]. Value = ed6d1f48aee5ddfb4387265c9916d8cf
DynamicSig [24]. Name = Zusatzinformation 3
DynamicSig [24]. Value = 5db6
DynamicSig [25]. Name = Zusatzinformation 4
DynamicSig [25]. Value = 5db69165f41e0ca11e22ff61f76a9a9e
UI [2] = C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
UI [3] = Adobe Photoshop Lightroom works nicht mehr
UI [4] = Windows kann nach einer Lösung as das suchen problem online.
UI [5] = Online nach einer Lösung suchen und das Programm schließen
UI [6] = later online nach einer Lösung suchen und das Programm schließen
UI [7] = schließen Programm
LoadedModule [0] = C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule [2] = C:\WINDOWS\system32\KERNEL32. DLL
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LoadedModule[27]=C:\WINDOWS\system32\COMDLG32.dll
LoadedModule[28]=C:\WINDOWS\system32\OLEAUT32.dll
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LoadedModule[30]=C:\WINDOWS\SYSTEM32\MSVCR110.dll
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LoadedModule[74]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
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LoadedModule[88]=C:\WINDOWS\system32\coml2.dll
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LoadedModule[96]=C:\WINDOWS\SYSTEM32\GLU32.dll
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LoadedModule[98]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll
LoadedModule [99] = C:\Program Files\Adobe\Adobe Lightroom\video_toolkit.dll
LoadedModule [100] = C:\Program Files\Adobe\Adobe Lightroom\catalog_converters.dll
LoadedModule [101] = C:\Program Files\Adobe\Adobe Lightroom\Import.lrmodule
LoadedModule [102] = C:\Program Files\Adobe\Adobe Lightroom\WFCore.dll
LoadedModule [103] = C:\Program Files\Adobe\Adobe Lightroom\WFSQLite.dll
LoadedModule [104] = C:\Program Files\Adobe\Adobe Lightroom\WFWeb.dll
LoadedModule [105] = C:\Program Files\Adobe\Adobe Lightroom\WFOzClient.dll
LoadedModule [106] = C:\Program Files\Adobe\Adobe Lightroom\LightroomModels.dll
LoadedModule[107]=C:\WINDOWS\system32\dataexchange.dll
LoadedModule[108]=C:\WINDOWS\system32\dcomp.dll
LoadedModule[109]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[110]=C:\WINDOWS\system32\dxgi.dll
LoadedModule[111]=C:\WINDOWS\system32\twinapi.appcore.dll
LoadedModule [112] = C:\Program Files\Adobe\Adobe Lightroom\bridgetalk.dll
LoadedModule [113] = C:\Program Files\Adobe\Adobe Lightroom\image_analysis.dll
LoadedModule [114] = C:\Program Files\Adobe\Adobe Lightroom\MediaCoreIF.DLL
LoadedModule [115] = C:\Program Files\Adobe\Adobe Lightroom\boost_system.dll
LoadedModule [116] = C:\Program Files\Adobe\Adobe Lightroom\boost_date_time.dll
LoadedModule [117] = C:\Program Files\Adobe\Adobe Lightroom\boost_threads.dll
LoadedModule [118] = C:\Program Files\Adobe\Adobe Lightroom\dvacore.dll
LoadedModule [119] = C:\Program Files\Adobe\Adobe Lightroom\dvamediatypes.dll
LoadedModule [120] = C:\Program Files\Adobe\Adobe Lightroom\dvatransport.dll
LoadedModule [121] = C:\Program Files\Adobe\Adobe Lightroom\dvamarshal.dll
LoadedModule [122] = C:\Program Files\Adobe\Adobe Lightroom\dynamiclink.dll
LoadedModule [123] = C:\Program Files\Adobe\Adobe Lightroom\dvaaudiodevice.dll
LoadedModule [124] = C:\Program Files\Adobe\Adobe Lightroom\dvaplayer.dll
LoadedModule[125]=C:\WINDOWS\SYSTEM32\MSVCP100.dll
LoadedModule[126]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[127]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[128]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll
LoadedModule [129] = C:\Program Files\Adobe\Adobe Lightroom\dvaunittesting.dll
LoadedModule [130] = C:\Program Files\Adobe\Adobe Lightroom\cef_toolkit.dll
LoadedModule [131] = C:\Program Files\Adobe\Adobe Lightroom\icudt.dll
LoadedModule[132]=C:\WINDOWS\system32\NLAapi.dll
LoadedModule[133]=C:\WINDOWS\system32\audioses.dll
LoadedModule[134]=C:\WINDOWS\system32\MMDevAPI.DLL
LoadedModule[135]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule [136] = C:\WINDOWS\SYSTEM32\dhcpcsvc6. DLL
LoadedModule[137]=C:\WINDOWS\system32\WINTRUST.dll
LoadedModule[138]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule [139] = C:\WINDOWS\SYSTEM32\NINPUT. DLL
LoadedModule[140]=C:\Windows\System32\rasadhlp.dll
LoadedModule[141]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[142]=C:\WINDOWS\SYSTEM32\icm32.dll
LoadedModule [143] = C:\Program Files\Adobe\Adobe Lightroom\Help.dll
LoadedModule [144] = C:\Program Files\Adobe\Adobe Lightroom\Headlights.dll
LoadedModule[145]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule [146] = C:\Program Files\Adobe\Adobe Lightroom\AdobePIP.dll
LoadedModule [147] = C:\Program Files\Adobe\Adobe Lightroom\LogSession.dll
LoadedModule [148] = C:\Program Files\Adobe\Adobe Lightroom\net_client.dll
LoadedModule [149] = C:\WINDOWS\system32\schannel. DLL
LoadedModule [150] = C:\Program Files\Adobe\Adobe Lightroom\Vulcan.dll
LoadedModule [151] = C:\Program Files\Adobe\Adobe Lightroom\VulcanMessage5.dll
LoadedModule[152]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll
LoadedModule[153]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[154]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule [155] = C:\WINDOWS\SYSTEM32\DPAPI. DLL
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LoadedModule [157] = C:\Program Files\Adobe\Adobe Lightroom\DiscBurning.dll
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LoadedModule[159]=C:\Windows\System32\cryptnet.dll
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LoadedModule [161] = C:\Program Files\Adobe\Adobe Lightroom\coretech_toolkit.dll
LoadedModule [162] = C:\Program Files\Adobe\Adobe Lightroom\WRServices.dll
LoadedModule [163] = C:\Program Files\Adobe\Adobe Lightroom\AXEDOMCore.dll
LoadedModule [164] = C:\Program Files\Adobe\Adobe Lightroom\BIB.dll
LoadedModule [165] = C:\Program Files\Adobe\Adobe Lightroom\BIBUtils.dll
LoadedModule [166] = C:\Program Files\Adobe\Adobe Lightroom\ACE.dll
LoadedModule [167] = C:\Program Files\Adobe\Adobe Lightroom\AGM.dll
LoadedModule [168] = C:\Program Files\Adobe\Adobe Lightroom\CoolType.dll
LoadedModule[169]=C:\WINDOWS\system32\ncryptsslp.dll
LoadedModule[170]=C:\WINDOWS\System32\msxml3.dll
LoadedModule[171]=C:\WINDOWS\SYSTEM32\webio.dll
LoadedModule[172]=C:\WINDOWS\SYSTEM32\ig7icd64.dll
LoadedModule[173]=C:\WINDOWS\SYSTEM32\igdusc64.dll
State [0]. Key = transport. DoneStage1
State [0]. Value = 1
FriendlyEventName = Nicht mehr funktionsfahig
ConsentKey = APPCRASH
AppName = Adobe Photoshop Lightroom
AppPath = C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
NsPartner = windows
NsGroup = windows8
ApplicationIdentity = 7CD2E4EE1A0D8AF71FE27C01358984C4
Berichtstatus: 0 & #x000d; & #x000a; Bucket mit Hash: 223cf49a928d5d186004626ba331b5fe
Hi sebastiang,.
See the minimum system requirements is 1 024 MB or 1 GB and yours is only 64 MB, which does not meet the minimum system requirements
So to use the graphics card in LR, you will need to buy a better graphics card with a minimum of 1024 MB VRAM or 1 GB
Concerning
Rohit
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