CD/DVD REFUSES TO ACCEPT THE VIRGINS DVD. SAYS THAT IT IS WRITE PROTECTED. IMPOSSIBLE TO REMOVE WRITE PROTECT

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• I bought Lightroom from a shop in Switzerland. Setup refuses the activation key, saying that the parcel is a forgery and that I need to contact the customer service. It's Saturday and I would like to install the product by Monday

  Hello

  I bought Lightroom from a shop in Switzerland. Setup refuses the activation key, saying that the parcel is a forgery and that I need to contact the customer service. It's Saturday and I would like to install the product by Monday! Is it possible to do? Thanks for your help, best looks.

  Dominique

  Thanks to you two, John and Kglad, for your responses. I have contacted Adobe and they had me download the package from their website. The problem was apparently with the package on the purchased version. Problem solved.

  Best regards.

• I read that Chrome fell npapi support - in the article, he says that firefox has been in December. Is this true? I can't find a source.

  I read that Chrome fell npapi support - in the article, he says that firefox has been in December. Is this true? I can't find a source.

  Google announcement is here: Blog chrome: say goodbye to our old friend NPAPI

  I'm not aware of any time line of em "NPAPI" plugins in Firefox for desktop systems. However, the "click-to-play" function, which has been amended in several press releases, could get some additional revisions...

• When I try to synchronize my mobile browser for my browser of the computer, it says that my email address is already in use. Then when I tried to connect under this email address

  When I try to synchronize my mobile browser for my browser of the computer, it says that my email address is already in use. Then when I tried to sign in under that email address, it says the password or user name is incorrect. I have already reset the password and tried again, still without success.

  Close firefox, restart your phone and try out it...

• I try to send an email I get a message at the top of the screen actually say that Hotmail cannot process and suggesting I check my internet connection.

  My hotmail account is playing up - suggestions pls for the following scenario.  I try to send an email I get a message at the top of the screen actually say that Hotmail cannot process and suggesting I check my internet connection.  I check the connection and everything is ok.  I'm trying to move from one folder to another and sometimees I get the same message.  I delete the 'old' content and it reappears in the folder.  Everything is very confused.  Any suggestions please?

  Please try the Hotmail Forum http://windowslivehelp.com/forums.aspx.

• Unable to delete the device, get message that it is write protected

  Original title: usb key

  Ive got information on a USB and want to remove it, but he says that it is write - protected how can I get rid of the info

  Hello 1 did you do changes on the computer before the show? 2. What is the full error message that you receive? Sorry to hear that. Would be not deleted if the unit is protected in writing or because of malicious content. I suggest you to reference methods listed below: Method 1: a. Click Start, click my computer b. right-click on the USB drive and select Properties c. uncheck the read-only option if it is turned on Note: Click Yes when the option appears saying apply the changes to the files writing to this folder and subfolders d. click apply and Ok e. try to delete the files Method 2: Run virus scan   Analyze the computer to remove all possible malicious content. See the site: Microsoft safety scanner http://www.microsoft.com/security/scanner/en-us/default.aspx. Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.   I hope this helps. If the problem is still not resolved, come back and I'll be happy to help you.

• I installed KB263380 KB2572073 and KB2518864 three times with success; However, I get the yellow shield saying that I need to update to Windows XP

  I installed KB263380 KB2572073 and KB2518864 three times with success; However, I get the yellow shield saying that I need to update to Windows XP

  I ran the Mr Fixit for this problem, and briefly, the yellow shield disappeared, I thought that it worked.  But as soon as I clicked the solution worked and Mr. Fixit was gone, the yellow shield came back and said that I have to update these once again.

  Thanks for the article.  The icon stopped appearing after the third time I've updated from Windows.  Someone must have solved the problem to Microsoft.  I did nothing except reboot several times.  Finally, the Update icon went in itself.

• I received calls from someone in India who said that they are Windows services centre telling me that they have received the error message saying that my computer is corrupted

  Original title: my computer is corrupt and needs fixing!

  I received calls from a person in India who said that they are Windows services centre telling me that they have received the error message saying that my computer is damaged, and they want to help me.  But I have not received any error message on my screen.  When I asked them how they got my number they said it's from the database of Windows. The number they gave me is 02921252715 and when I called the number of the person on the other end told me that they are a company called Windows e-solution, independent company and is not attached to Microsoft Windows.  What should I do?  Are these authentic calls and approved by Microsoft Windows?

  Hello

  Its a SCAM!

  Avoid scams to phone for tech support
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• computer will display a popup whenver restarting the computer, it says that mchd.exe is a problem

  Hello

  I have problem with my computer, when I start the computer it shows "computer will display a popup whenver restarting the computer, it says that mchd.exe is a problem" this error message and if I insert the USB the computer does not recognize the USB.

  Please let me know ASAP troubleshooting steps.

  Thank you & best regards

  Sashidara

  Hello

  I suggest that you start your computer in a clean boot state and check if the problem persists.

  Put your boot system helps determine if third-party applications or startup items are causing the problem. If so, you need to maybe contact the manufacturer of the program for updates or uninstall and reinstall the program.

  See the link below for more information on the clean boot troubleshooting.

  How to configure Windows XP to start in a "clean boot" State

  http://support.Microsoft.com/kb/310353

  Note:

  How to configure Windows to use a Normal startup state

  After you have used the boot is a way to solve your problem, you can follow these steps to configure Windows XP to start normally.

  1. Click Startand then click run.
  2. Type msconfig and click OK.
     The System Configuration utility dialog box appears.
  3. Click the general tab, click Normal Startup - load all device drivers and services, and then click OK.
  4. When you are prompted, click restart to restart the computer.

• My cntrol of flight went I try toput it back in the taskbar and it says that I need to go to ad remove programs and install Sndvolcon32exe but its not how doi fixit

  My cntrol of flight went I try toput it back in the taskbar and it says that I need to go to ad remove programs and install Sndvolcon32exe but this is not how can I solve this

  Hello

  Follow the steps listed in the link below: Volume icon is not displayed in the notification area, and you may receive an error message when you try to add: http://support.microsoft.com/kb/319095

  With regard to:

  Samhrutha G S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Recently my messages in the Inbox are no longer visible. The command Find says that they are still in the Inbox but I juast cannot see them. What should I do to make them visible?

  Original title: Windows Mail

  Recently my messages in the Inbox are no longer visible. The command Find says that they are still in the Inbox but I juast cannot see them. What should I do to make them visible?

  Thank you

  Hello

  Go to your Inbox > click on 'View' on the toolbar at the top > "Current view" > "Show all Messages" is checked.

  See you soon.

• I get a message on the tool bar saying that "solve problems on your computer.

  I get a message on the tool bar saying that "solve problems on your computer" and then I click on it, among the many solutions I get the msg "Windows Defender has stopped working properly" and I guess the solution is to update windows, what I did, but I still have not the same msg. Can someone please? Thank you

  Hello

  1. are you referring to the toolbar of internet explore?

  2 have you installed a third party toolbar?

  Try to perform the clean boot and check if it helps:
  http://support.Microsoft.com/kb/929135

  NOTE: When you are finished troubleshooting, make sure that you reset the computer in start mode normal such as suggested in step 7 of the above article.

  Otherwise, I suggest you to give us more information about the issue so that we cam help you better.

  It will be useful.

• media player does not open. Itried the benchmark tool, it did not help. I tried the scanning from the prompt, it says that some files were corrupted and could not repair them. There is no error message at all

  Itried the benchmark tool, it did not help. I tried the scanning from the prompt, it says that some files were corrupted and could not repair them. There is no error message at all

  Maybe the info will offer something that you haven't tried:

  First, launch... Task Manager...

  How to launch the Task Manager instantly in Windows XP or Vista?
  http://www.XP-Vista.com/tipstricks/how-to-launch-the-Task-Manager-instantly-in-Windows-XP-or-Vista

  The Task Manager / processes tab select (highlight) any which instance of:
  "wmplayer.exe" and left click on the button "complete the process".

  If you see a dialog box 'Warning'... left click Yes.

  Close the Task Manager.

  Try Windows Media Player again.

  And... the following links may be worth a visit:

  (925704) when I try to use Windows Media Player 11, the program
  does not start, or some user interface elements are empty
  http://support.Microsoft.com/kb/925704

  Please see the following article for info on opening a high command
  Prompt in Vista

  Windows Vista - command prompt: frequently asked questions
  http://Windows.Microsoft.com/en-us/Windows-Vista/command-prompt-frequently-asked-questions
  (scroll down to: how to run a command with elevated privileges?)

  Good luck...

• Try to change the wallpaper, it says that this feature has been disabled contact admin system

  original title: wallpaper

  Try to change the wallpaper, it says that this feature has been disabled contact admin, me, system how can I get rid of him?

  If you did not disable the ability to change the desktop background, then you can be infected with some form of malware on your computer. I would recommend that you run that a full and spyware antivirus scan to make sure that your computer is clean.

  Try this:

  1. click on start-> Type on the start search: type gpedit.msc-> press ENTER.
  2. under Local computer policy, expand "User Configuration".
  3. under User Configuration, expand "Administrative Templates".
  4. under administrative templates expand 'Desktop '.
  5. under the desk, click on "Desktop", on the right pane, double-click "wallpaper".
  6. on the "Desktop WallPaper properties" click on the option button "not configured".

  I hope I could help

• I accidentally loaded a .iso file on my PC and can not get rid of it. When I try to delete the file it says that the file is opened by the system. Also the file created 3 virtual drives like E:, F: and G: __Please let me know how I can remove this .iso

  I accidentally loaded a .iso file on my PC and can not get rid of it.  When I try to delete the file it says that the file is opened by the system.  Also the file created 3 virtual drives like E:, F: and G:
  Please let me know how I can remove this .iso file.

  Try Safe Mode. Repeatedly press the F8 key as the computer starts getting the menu diagnosis. Use the arrow key to select Mode without failure. MS - MVP - Elephant Boy computers - don't panic!