"Code" - no (on MBA 2011) photo images

2011 Macbook Air

OS: El Capitan 10.11.4

Graphics card: Intel HD Graphics 3000 384

There are about 2 1/2 weeks (mid March 2016), when I go to look at a picture in preview, or just move the cursor to the bottom of the lists of jpg is to get a quick look on the right side in the Finder, the photos appear briefly and then are completely scrambled.  Looks almost like a Jackson Pollock painting.  Once that starts to happen, I can't see the pictures more.  Note that these are in my pictures, Google Drive or Dropbox (Google Drive and Dropbox) folder from the Finder window, not through Safari or elsewhere.  I don't use iPhoto much unless I'm editing or making a slide show.  When I hit this problem, I forgot to see if it occurs in iPhoto.

So far, I've been able to return to normal with a reboot, but I don't want to do that all the time.  I'm afraid that my graphics hardware has an intermittent problem and might be dying a slow death.  I also wonder if this is a known flaw to the Macbook Air of 2011 (that I bought in August 2011).

Here are 2 examples.  Any help and advice is appreciated.  Thank you.

Hello lynnelovestorun,

Thank you for using communities of Apple Support.

From your description and screenshots you provided, I see that you see some pixelated artifacts on your screen after scrolling pictures in a Finder window.  To help isolate the problem and determine if it is a hardware or software problem, please start by trying to reproduce this problem in safe mode:

  1. Choose the Apple menu > shut down.

  2. After your Mac stops, wait 10 seconds, then press the power button.

  3. As soon as you hear the startup tone, hold down the SHIFT key.

    You must press the SHIFT key as soon as possible once you hear the startup tone, but not before.

  4. Release the SHIFT key when you see the gray Apple logo and progress indicator.

To exit safe mode, restart your Mac, but no press during the startup.

OS X El Capitan: start in safe mode

If the problem persists in safe mode, and then create a new user on your Mac and again try to reproduce the problem.

How to test with another user account

You can find out if unexpected behavior is related to the user file or a parameter in trying to reproduce the problem to a different user account. This process includes creating a new user account, connect to it and test for the issue.

Create a test user account

  1. In the Apple menu, choose System Preferences.
  2. Click the users and groups in the System Preferences window.
  3. Click the lock icon and enter an administrator name and password.
  4. Click on the button Add (+) below the list of users.
  5. Choose a type of user in the new pop-up menu.
  6. Give the user a name and first name, account name, and password.
  7. Click OK.
  8. Close the System Preferences window.

If there are documents from your user account that you want to test with original, place a copy of these items in the shared folder in the users folder. Press the Option key while dragging a file in this folder to create a copy.

Connect to the test user account

Log out of your current user account by choosing logout in the Apple menu, and then open a session the new account that you created. If you are prompted to login with your iCloud or Apple ID account when you log in, skip this step.

Try to reproduce the problem

Try the same steps that caused the unexpected behavior to appear. For example, if you are unable to print, try printing from this user account. If you were unable to connect to the Internet, try to navigate on a website of this user account.

If you use specific test settings depends on (for example using a specific e-mail account or an account iCloud) implemented the same test user account. For email and other parameters, you can use the Internet accounts pane in system preferences to set up these types of accounts. If your home folder files are necessary for tests, copy them into the shared folder in the users folder (/ Users/Shared). After you connect as a user test, copy these items to the same location in the test user home folder to test with.

If a problem occurs in account only one user

Is using the same steps in a user account test does not cause the same unexpected behavior, most likely you don't need to reinstall applications or OS X.

  • If a problem occurs only in a single application, check the documentation or Web site for instructions on troubleshooting specific preferences or the definition of the application files.
  • If you need help with a problem or a specific alert message, search the Apple support Web site for the text of the alert message you see.

If a problem occurs in more than one user account

If the same unexpected behavior occurs in more than one user account on your Mac, try checking for software or hardware problems.

How to test a question in another account on your Mac.

Take care.

Tags: Notebooks

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