Computer error is not supported when you download the Fix It for Windows XP Professional tool

Hello

I write a question on behalf of a client. The client tries to download the Fix It tool: http://support.microsoft.com/mats/hardware_device_problems/

for its hardware problem Windows XP when it has encountered an error that the store does not apply to its system. According to the error current configuration of the computer system is not compatible. Windows XP was purchased from Dell.

The reason that the client downloaded the tool is because it can not use the TV as a monitor because exclamation point in device for VGA Manager.

Please help solve us this problem. Thank you.

Hello

  1. What is the full error message received when installing the tool on the computer fixit?
  2. The problem persists during the installation of any other tool fixit?
  3. Did you the latest changes on the computer?

For the exclamation mark next to VGA device is the Device Manager I would suggest that you manually download and install the latest driver for graphics card on the computer by visiting the card manufacturer's Web site and see if it helps.

How to manage devices in Windows XP

http://support.Microsoft.com/kb/283658

Tags: Windows

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