Computer HP laptop problem. Please help someone!

Hi guys,.

So basically, my computer HP laptop froze about three times today. I had to press the button reset each time. Finally, the computer came back the menu but has frozen immediately. I pressed the reset button again. This time, when I turn on the laptop the first thing that appears is the HP Logo and the "resumption of system preparation. After a while the screen goes white and after a while once again the HP logo comes again, but this time is not written and just a loop that goes round in circles. Nothing happens after that. I tried it turn on and shut off again, but the same thing happens.

Does anyone know how can I fix? It seems that you must press F11 when you turn it on and go through a few options to make it work again? I have some pictures and music on there I'd like to keep, can I do this? Or do I need to clean the system? There not too important! Little help would be great if someone can give me some adivice on how to fix it!

Thank you very much

Hi Cammy, I'm back

Press the ESC key at startup then F2 when the Start Menu is displayed, this will start the System Diagnostics, advise me the results.

Redemarrer restart using the ESC for the Start Menu button, press the F11 key to the restoration of the system, do not press any other button unless he asks you to do.  Let it run for 15 minutes to see if any other measurement of the recovery process.

Tags: HP Desktops

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