Contact-> Service request - show only the SRs that belong to the user

Hello

Here's the scenario:

User has access to all Contacts and can see did not have SRs.

The role of user - can read all records = YES

Profile of user access

Contact - Readonly
Related information under the Contact section:
Service request - View (inherit primary does not appear in the drop-down menu)

When I login, I am able to see all the Contacts (directed by role play) and also all SRs associated with this Contact.

Problem: Only SRs belonging to the logged in user should appear. SR the other user should not be visible under the contact.

I've seen examples of the use of ' inherit primary. " This option is not available.

How to get this functionality? (Contact - read all records and associated Contact SNS should show only users registered in SRs)

Here's a way to do this:

-Instead of the Service request related information on the Contact details Page, create a Web Applet, and incorporate a report that resembles the Section Service request information.
-Filter this report with a session variable, connection name and use this login name to filter the corresponding column on the report. On the report, add a link to action on the SR # so agents can pierce the ther SR detail page and update etc...

This way the user will see only those SR what he or she has.

-Royston

Tags: Oracle

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