Could not mount the file. It has not been possible to find a filter for the requested command.

Get the error message:

Could not mount the file. It has not been possible to find a filter for the requested command.

Why is - this happens when I open documents using Mac advertising agency and I'm on PC?

Hi Mikael,

files have been archived in archive zip-file when transferred via the ftp protocol? I guess, not.

If the files were already placed in a document, InDesign on the agency side the following workflow might be the solution:

Office on Mac OSX:

1 package the InDesign document, as well as placed images and fonts of the necessary document with InDesign packing device.

2. the folder packed in a zip zip file.

3. download the zip file to an ftp server

You on Windows:

1. download the zipfile to your own workload.

2 unzip the zip on your workload. Do not delete the zip file.

3. rename the folder of the package to fit your scheme of naming of jobs (option)

4 rename the InDesign document to adapt to your schema naming of jobs (option)

5. open the InDesign file in the packed file.

Do not move or save somewhere else.

Alternative:

Work with Dropbox to share documents on a shared volume of Dropbox, if documents must move forward and backward between you and the Agency.

Uwe

Tags: InDesign

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