Could not mount the file. It has not been possible to find a filter for the requested command.
Get the error message:
Could not mount the file. It has not been possible to find a filter for the requested command.
Why is - this happens when I open documents using Mac advertising agency and I'm on PC?
Hi Mikael,
files have been archived in archive zip-file when transferred via the ftp protocol? I guess, not.
If the files were already placed in a document, InDesign on the agency side the following workflow might be the solution:
Office on Mac OSX:
1 package the InDesign document, as well as placed images and fonts of the necessary document with InDesign packing device.
2. the folder packed in a zip zip file.
3. download the zip file to an ftp server
You on Windows:
1. download the zipfile to your own workload.
2 unzip the zip on your workload. Do not delete the zip file.
3. rename the folder of the package to fit your scheme of naming of jobs (option)
4 rename the InDesign document to adapt to your schema naming of jobs (option)
5. open the InDesign file in the packed file.
Do not move or save somewhere else.
Alternative:
Work with Dropbox to share documents on a shared volume of Dropbox, if documents must move forward and backward between you and the Agency.
Uwe
Tags: InDesign
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