create a system restore point cases printers stop working

I have two HP printers (Laserjet 1536dnf & Officejet 6500) installed on a PC running Win7 64-bit.  Until January, they worked very well after Win7 updates (restore point created automatically).  Since then, any time a system restore point is created I lose access to these two printers.  By clicking on "Devices and Printers" opens the window and the progress bar goes to infinity with nothing found and the process must be closed with the Task Manager.  Printers are not accessible, but no error message appears.  Any reference to a printer causes this particular process hang and must be closed with the Task Manager.

Both printers are wired Ethernet to Cisco E3000 router and are set up to be shared in the same home group.  Oddly, a second PC in Win7 that is connected via Ethernet to the same router, using the same two printers can create the system restore points without any impact on these two printers.  The main difference between the two is that the PC works an AMD based system, while the affected uses a system based on Intel.

Printer is restored when I restore the system since early January restore point.  Any later restore point using simply reproduces the problem. I have searched the FAQ and forum but can find no cure.

Hi Amundarken,

Thanks for posting your query in Microsoft Community and thank you for the opportunity to help you.

After the description of the problem, looks like HP printers (Laserjet 1536dnf & Officejet 6500) stop working after you have created a restore point system.

To help you to propose measures to solve the problem, I would appreciate if you could answer the following question:

You receive an error message or error code?

Follow the suggestions below for a possible solution:

Method 1: You can check the status of the Printer Spooler service after you have created a restore point system, if the Printer Spooler service is not started and then start the service and check:

A print spooler is software that temporarily stores the disk printing hard or in memory until the printer is ready to print. If you were expecting an abnormally long time to print a document, or if you see an error message about the print spooler, Spooler subsystem or spooler resources, you might need to change and then restart the print spooler service on your computer.

To do this, we recommend that you save your work and restart the computer to restart the print spooler service. If you do not want to restart the computer, try these steps.

To change or restart the print spooler service, you must be logged on as administrator to perform these steps:

a. click Startand then click Control Panel.

b. double-click Administrative Toolsand then click Services.

c. double-click the Printer Spooler service, and then change the startup type to Automatic. This option sets the spooler service starts automatically when you restart the computer.

d. If you want to start the spooler service immediately, click Start in the area of The State of the Service .

Method 2: You can update the printer drivers and check if it works.

See the following articles from Microsoft for more information on the update of drivers:

Update drivers: recommended links

http://Windows.Microsoft.com/en-us/Windows7/update-drivers-recommended-links

 

Updated a hardware driver that is not working properly

http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

Hope this information helps. For any other corresponding Windows help, do not hesitate to contact us and we will be happy to help you.

Tags: Windows

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