Customer account information do not fill in the payment process

First of all, THANK YOU in advance for any help troubleshooting this - I'm quite into the weeds.

I took a Business Catalyst site that was abandoned by a different designer/management company at a stage incomplete, so will try it is true that clean a mess someone else at this stage.  Most of the kinks is worked, except for one: registration/recovery customer information.

What's worked:

-Implementation of a protected area for customers to create a profile, log in and see order info

-Bind the connection information for the ordering process so that clients can use these login details to proceed to the payment page (some of) their informaiton already popuplated

What does not work:

-Conservation and population of the billing address information.  It is not save billing address for the original registration page information, or the information page (in which they can update their account details) and then (obviously) isn't filling to the form of payment page.  It is, however, keep and populating the name, email, company name and telephone number of those same forms fields.

On the page the customer registration (step 1), the billing address fields are included in the form, as follows:

< b >

< td > < label for = "BillingAddress" > billing address < span class = "req" > * </span > < / label > < br / >

< input type = "text" name = "BillingAddress" id = "BillingAddress" class = "cat_textbox" maxlength = value '500' = "{module_billingaddress}" / > < table >

< /tr >

< b >

City of < td > < label for = "BillingCity" > < span class = "req" > * </span > < / label > < br / >

< input type = "text" name = "BillingCity" id = "BillingCity" class = "cat_textbox" maxlength = "255" value = "{module_billingcity}" / > < table >

< /tr >

< b >

State of < td > < label for = "BillingState" > < span class = "req" > * </span > < / label > < br / >

< input type = "text" name = "BillingState" id = "BillingState" class = "cat_textbox" maxlength = "255" value = "{module_billingstate}" / > < table >

< /tr >

< b >

< td > < label for = "BillingZip" > zip code / postal code < span class = "req" > * </span > < / label > < br / >

< input type = "text" name = "BillingZip" id = "BillingZip" class = "cat_textbox" maxlength = "255" value = "{module_billingzip}" / > < table >

< /tr >

However, when you go to examine the details of your account on the account settings page after you have created your customer profile, these fields are left empty.  Try to give them values and submit updates also return nulls on the update page.  Here is this article of the code of the account settings page:

< b >

< td > < label for = "BillingAddress" > billing address < span class = "req" > * </span > < / label > < br / >

< input type = "text" name = "BillingAddress" id = "BillingAddress" class = "cat_textbox" maxlength = value '500' = "{module_billingaddress}" / > < table >

< /tr >

< b >

City of < td > < label for = "BillingCity" > < span class = "req" > * </span > < / label > < br / >

< input type = "text" name = "BillingCity" id = "BillingCity" class = "cat_textbox" maxlength = "255" value = "{module_billingcity}" / > < table >

< /tr >

< b >

State of < td > < label for = "BillingState" > < span class = "req" > * </span > < / label > < br / >

< input type = "text" name = "BillingState" id = "BillingState" class = "cat_textbox" maxlength = "255" value = "{module_billingstate}" / > < table >

< /tr >

< b >

< td > < label for = "BillingZip" > zip code / postal code < span class = "req" > * </span > < / label > < br / >

< input type = "text" name = "BillingZip" id = "BillingZip" class = "cat_textbox" maxlength = "255" value = "{module_billingzip}" / > < table >

< /tr >

Then of course comes the page at the checkout of the models Module > registration - buy section, which includes this nugget of the capture code or billing information display:

< div class = "item" > < label > billing address < / label > < br / >

< input type = "text" name = "BillingAddress" id = "BillingAddress" class = "cat_textbox" maxlength = value '500' = "{module_billingaddress}" / > < / div >

< div class = "item" > < label > city < / label > < br / >

< input type = "text" name = "BillingCity" maxlength = "255" id = "BillingCity" class = "cat_textbox" value = "{module_billingcity}" / > < / div >

< div class = "item" > < label > status < / label > < br / >

< input type = "text" name = "BillingState" maxlength = "255" id = "BillingState" class = "cat_textbox" value = "{module_billingstate}" / > < / div >

< div class = "item" > < label > zip code / postal code < / label > < br / >

< input type = "text" name = "BillingZip" maxlength = "255" id = "BillingZip" class = "cat_textbox" value = "{module_billingzip}" / > < / div >

< div class = "item" > < label > country < / label > < br / >

... I feel that I must be missing something obvious here, but can't for the life of me why this information is not be saved/updated / display.  Help!

Only, you do not change all at home. Look at the modules availible from the link I provided for the home, address entire _home etc. exactly how they are. If this information is out there in the CRM for this customer, and they are connected, then they show completely.

Tags: Business Catalyst

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