delete the parent account

Hey I am facing this problem with my parents account. my mother changed the settings so that my child can not download any app, but recently she wanted to change but unfortunately she forgot her password and recovery is not of any help. the information we provide is not enough. and so I am forbidden to download anything. its been almost a week. now I want to delete the old parental account including password, she can't remember and add a new one. I need your help.

Thank you!

Hi Jessica,.

If the parent account is the user account from Microsoft, you can try to reset the password as provided article suggests. Your parents will need to validate his identity by checking a few security questions and they would be able to reset the password for this account from Microsoft.

Tags: Windows

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