Difficulties to download iStock laptop library images

Why can't I download images from my library on my laptop. Message reads as follows: "only the photos can be saved in mobile devices. You can save in a library and then download it to your computer. "I've been uploading photos for months.  What has changed?

Hi Gordon,.

Thanks for responding. I discovered that some of the files I tried to download the EPS files / HAVE, not JPEG files. Would you be able to send me instructions on how to convert a Photoshop of AI file?

Thank you

Monica

Tags: Adobe Stock

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