Don't have enough information on support to the poor customer + Suspect E-mail order

From the beginning: I tried to order an Alienware 17 '' two weeks ago. 26/08/2015, I got an email from Rahul M, with my name misspelled on it, saying I should call a strange number and confirm my credit card information (which are absurd, because my card company says that I have no problem with my card). I replied to the email saying I need more information about the problem and giving personal information about my credit card would be very dangerous and suspicious.

I never received any answer about it. The next day, I received another email, of the same person, saying that I should just commit to it and give my personal credit card information. These emails have been few visually gross, so I simply ignored him, assuming it was a very well done scam (wonder on how they could have so much personal information of my order, I searched on Google and I was shocked with so many attempts of scams following a similar model. "I guess we have a big problem on Dell customer service scams).

OK, after the second email, my order has been cancelled, an e-mail saying that my cart is almost complete with an official order arrived (?), and I have nothing as a response. I tried to contact another e-mail from the customer to the Dell website, but still no response.

Tried for the second time to attempt a successful purchase, I received two emails saying that my order has been completed and it has been confirmed. However, I noticed an email more, just BEFORE these two automatic e-mails, say THE SAME thing as Rahul M wrote on his e-mail. However, there was another e-mail on this now frequented by the name of Prashanth K3 on 28/08/2015, oh and on the title of the e-mail, it is said that it was the second notification, which is false, because I have received only one email of this reception. The content of the message was the same. say that I need to call a determined phone number and give my card information. At this time my name is wrote in a good way. However, I tried once AGAIN to get more information about this, and I am once more ignored.

I would like to know how do I know if my order is in fact cancelled (in my order of status, it shows "in production", however, it has never changed until now, and I have no idea when they will finish the production phase and ship the product to me). It's so hard to know if my order is very busy, that my money is has not yet charged with credit card the last time I checked. Of course there is something strange here, I just want someone reliable with Dell to help me with this question.

I'll give you more details of the order and numbers if requested. Is it is a uniform procedure of 'security' confirm the personal data on the phone to purchase Dell products?

Only for the purposes of curiosity: is it possible for me to cancel an order free of charge? If the answer is Yes, where and how?

Thank you, looking forward to a response.

Giovani C

Note of the Forum = detachment of Dell employee email address is not allowed. They have been dismissed.

We apologize for the confusion. It was not a scam. People are legit Dell employees, who work for the administration Dell financial services. You must send an email to both of them asking for an update and to provide all the necessary information. With respect to the cancellation of the order, they can also help with this. Or you can use the Customer Service at the cat during opening hours.

Tags: Dell Products

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