Download of an adobe Web site problems muse fast host
I always post with BC, so load on the ftp host is new to me, so please forgive my rookie post here.
I designed a website for a local group, they have an existing website that is hosted by the fast host.
The new site (that I put together using Muse) a site architecture, to their current very different.
The client provided me with the ftp software settings: hostname, username, password. But nothing for the details of the folder or web directory or other details.
I called FastHost, a double check what to add in the field FOLDER when downloading, they told me to leave the FILE empty. But it technical knowledge was sketchy at best, I don't think they were particularly happy to discuss the details with me as I am not an account holder.
Clearly, it did not work, the old original site is still present, but now with my site as live: see below
www.Boogie-me.co.uk
www.Boogie-me.co.uk/index.html
Are they supposed to have deleted the old site first?
Or should I have specified a specific folder (httpdocs, public_html, for example) when the download of FTP and if yes, how do I get this setting? Fast home were not particularly to come, and there is no help file on their Web site, unless you have an account.
Penny
Hi Penny,
As you mentioned, it seems that the files for the current Web site are still hosted on the server. I reach out to your client and ask them to remove their existing site. FastHost should be able to help your client with it.
If they accidentally remove all Muse files on the server, I advise to use FTP client internal of Muse to re - upload your site using the credentials that they have you provided.
https://helpx.Adobe.com/Muse/using/uploading-site-third-party-hosting.html
Feel free to join us if you come across any other Muse related issues.
Kind regards
Marc
Tags: Adobe Muse
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