Downloaded Acrobat Pro DC ENG for Mac and can not complete the installation because the payment has not been compensated.  Yet, I have email from PayPal that payment has been compensated.  What should I do now?

Similar Questions

• I am on a trial with Acrobat Pro DC on a Mac and when I try to combine files for example a pdf file and a word doc it says "additional permissions to access to" the word doc, so I have to select a folder and grant access, etc.  It's too long - is the

  I am on a trial with Acrobat Pro DC on a Mac and when I try to combine files for example a pdf file and a word doc it says "additional permissions to access to" the word doc, so I have to select a folder and grant access, etc.  It's too long - is there a way to get around this?

  Hi Alex,

  This is not related to Acrobat, Microsoft, you can see this problem with Microsoft Word is known: grant access file: cannot open the document: user - Microsoft Community it is a sandbox application. It restricts user with several workflow.

  Unfortunately, there isn't much we can help at this stage.

  Kind regards

  Tariq Dar.

• try to download Acrobat Pro, get "WebGet request failed" and download stuck at 29%, please help

  try to download Acrobat Pro, get "WebGet request failed" and download stuck at 29%, please help

  Hi Tom,

  I recommend to use the direct download link: download Acrobat products | Standard, Pro | XI, X

  Please let me know if you still face challenges.

  Kind regards

  Rahul

• I bought a disc of Lightroom6 for Mac. Can I use the license even om my two ibooks and iMacs at the same time? Given that the macbook air doesn't have a hard drive, is it possible to copy on a USB drive?

  I bought a disc of Lightroom6 for Mac. Can I use the license even om my two ibooks and iMacs at the same time? Given that the macbook air doesn't have a hard drive, is it possible to copy on a USB drive?

  You have two activations and no more. If you need to register a third party, you will need to purchase another package. Yes, the installers can be copied to any media that you consider appropriate.

  Mylenium

• HELP, trying to install Illustrator but get this message that I need to download "Adobe Support Advisor" when I go on the site, I see that it has been abandoned, what should I do now? got trapped in the maze of ther HELP HELP!

  HELP, trying to install Illustrator but get this message that I need to download "Adobe Support Advisor" when I go on the site, I see that it has been abandoned, what should I do now? got trapped in the labyrinth HELP HELP!

  Hi Joseeyk67276640,

  'Download Support Advisor' is a generic error, and we need to understand what is causing the problem. Most of the time, its a problem with the download was not successful or downloaded correctly. So, in this case, re-download the software and do not forget to compare the file size of the file downloaded with the file on the server.  From the following link, please download the version of Illustrator, you need: other downloads

  Allows you to check in this case as well and make sure that the download is complete, if the size of the file is correct, to the install.log file.

  Navigate in the log files in one of the following folder:

  Mac OS: / Library/Logs/Adobe/Installers /.

  C:\Program Files (x 86) \Common Files\Adobe\Installers\

  The name of the log file includes the name of the product and installation date, followed of ".". log.gz."the .gz extension indicates a compressed format.

  You can use a utility to extract the 7z or gz to unzip.

  Once unzipped, the log file is a text file, open the .log using TextEdit (Mac OS) and notebook (OS Win)

  Scroll to the bottom of the log. Look in the section - summary - for lines that begin with ERROR or FATAL and signals a failure during the installation process.

  Copy and paste this section SUMMARIZED here so that we can check for errors. Alternatively, you can analyze the logs yourself. http://helpx.Adobe.com/Creative-Suite/KB/troubleshoot-install-logs-CS5-CS5.html

  Let us know if that helps.

• I have a late 2009 iMac. When I tried to upgrade to El Capitan. He said that the CHIP shows the h/d is a failure and can not be updated. I have install an external withEl of h/d Cap but it is very slow. the h/d is USB 3 but the iMac's USB 2. the h/d is on

  I have a late 2009 iMac. When I tried to upgrade to El Capitan. He said that the CHIP shows the h/d is a failure and can not be updated. I have install an external withEl of h/d Cap but it is very slow. the h/d is USB 3 but the iMac's USB 2. the h/d is only 5400 RPM. a 7200 RPM 7 / would accelerate the iMac?

  No, because the limiting factor is the computer is USB 2.0, which is how it connects any external drive apart the external drive. As USB 2.0 is much slower, there is no real advantage to a 7200 RPM drive. What you need is a Firewire enclosure that supports FW800 which is much faster than USB 2.0.

• I bought and downloaded Adobe Acrobat XI for Mac, but can not find a serial number for a qua

  I downloaded Adobe Acrobat XI Pro for Mac, but can't find a serial number of eligible product

  A qualifying serial number comes in the picture when you purchase a version upgrade of the software.  This means that you have already an older version that has a serial number - it is the serial number eligible as we ask for.

• Can Adobe Lightroom 4 for Mac and Windows, I install the same license on two systems or only 1?

  I just bought 1 full license of Adobe Lightroom 4 and I can see that there is an installer for Mac and Windows.

  This means I can install on both systems or my license is valid for 1?

  Thank you

  BR,

  Lucia

  Yes, LR is cross-platform and you can install it on both systems.

  Mylenium

• Load of Lightroom for Mac and Windows PC using the same serial number

  Would I be able to load lightroom for my MAc and Windows PCs using the same serial number?

  Yes (if you have purchased the full version).

  Thank you

  Nikhil

• I forgot my email address but don't forget my password what should I do now?

  I have an another hot mail account which is very very important and I forgot his email address but I remember his password what should I do now? Please help
  Thank you

  You will find support for Windows Live Hotmail in these forums: http://windowslivehelp.com/forums.aspx?productid=1

• We bought CC for teams and can not update PS CC to 14.1

  I've tried everything for mac and PC and nothing seems to work. It's really disappointing. I was tent since last week and still doesn't work do not as of today.

  Can someone please help and go to this new update.

  Delete file was present on the machine where the updates have been disabled.

  Deleting the file worked for the user.

  Can Emilio, you please confirm the same?

  Concerning

  Nathalie

• Problem with the tool redaction on Acrobat 10.1.15 and download Acrobat 10.1.15 for Mac update

  My real problem is I'm trying to redact the documents in my version of Acrobat 10.1.15 I.  It allows me to score for the redaction, but when I hit apply, it is SAID he applied the redaction, but nothing happens at all.  He used to work, but now it doesn't.

  So, I checked the updates of the program and found one.  I get to the point of install it on my Mac and Finder opens and asks me to select the Acrobat program I want to update.  When I select it, I am required to choose 'open' which brings up the next area that has 3 choices, which one is the actual program.  But all 3 choices are gray and I can't select them.  Help!  What should I do?

  Or is the problem of writing not associated with needing an update, in which case how to fix?

  Thank you!!

  I thought my problem - I had to go to the preferences... somehow my program switched to make writing be invisible.  Once I changed 'brand writing' as a red line and 'writing' in black, everything works great!

• Where can I download an installation file of Acrobat Pro version 9 for Mac

  I had Acrobat Pro 9 version works fine under Snow Leopard, but since the upgrade to the first Mavericks then Yosemite there problems. I ran it under Snow leopard Server and parallels but after some problems, you have to reinstall and I can't find an appropriate installation file.

  I searched the Adobe web site and came up with the Windows version, but my serial number for Mac version isn't good for it. Any ideas where I could find the file?

  Hi Tony,.

  You can also try to download from this page: products download Acrobat | 9: 8

  Best,

  Sara

• Adobe Acrobat Pro XI license for Windows and Mac

  I have a license for Adobe Acrobat Pro XI (Using in Windows).  I intend to switch to Mac OS, will be the same key that I use to work for Windows on Mac OS?

  Hi Charles,

  Mac will have a different set of serial number.

  Concerning

  Stéphane

• I bought acrobat pro a few years before and more recently at the opening of the app, I had an "unauthorized" on my screen. What is everything?

  recently when I open acrobat pro 10 message appears on my screen the ADOBE SOFTWARE YOU ARE the USE only IS NOT AUTHENTIC. because I paid for this app a few years ago, that I do not understand why I now have a software not genuine. Help!

  "

  Adobe told us the following. That people sometimes sell authentic product, they are not allowed to sell. For example, they buy a commercial license for 100 users, but then sell them as separate products. Also sometimes it consist of numbers by a secret method. They use all sorts of tricks. Subsequently, Adobe reported that the licenses were sold unauthorized. What can do? Of course, they block this license for which they were not paid. This leaves the buyer who has been scammed, in a hard place. But unfortunately it is the case that if you buy something stolen, even after many years, you can lose it without refund.

  If you have purchased from a reputable provider, please contact them on this subject. If you bought on eBay, you can expect this kind of thing.