Drive not supported PS6100

Hi all

I'm looking to see if there are SCENARIOS for the error message dreaded "drive not supported" other than a player who does not EQL firmware on it.  Initially, we ordered accidentally a W347K to replace a failed drive of 600GO, which are not EQL brand, is so not surprising that we have seen the message disc not supported.  Then, we ordered a drive of one-third of the brand EQL and installed it. The label looks like a dell/EQL/enterprise storage with p/n 02R3X label, and he turns and looks like it should work fine, but we get the same error of unsupported disc.  DOA drive?  Firmware incompatibility?  No matter what else it could be?  I think somehow, the seller has replaced the Equallogic firmware, or printed their own label and slapped on top of a generic label of seagate.  I don't have a way to physically watch the disk myself so I paint no doubt some unfair conclusions.

Thank you

I've been double check something.  It is possible that a failed drive may show as not supported.

There is something you can try if you can restart the table.   Remove the drive and wait two minutes.  Then restart the table.  This will failover to the other controller.  Insert the disc again and see if it shows up.  If it still comes up not supported, I would ask your salesman for another drive.

Kind regards

Don

Tags: Dell Products

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