'Error 109' in the file returned by customer

My workflow uses FM10 and Acrobat Pro to create .pdfs for shipment to customers. Just got a "phone call from someone who says that it cannot open the .pdfs, even if he has been using for a while. Acrobat X Pro brings to the top of the list of bookmarks, and then displays the message "there was an error processing this page. There was a problem reading this document (109). »

No idea where the problem lies and what to do about it? I suspect that maybe it's the corruption of files at the end of the customer, but I would welcome confirmation before I said so!

Hi Niels,

Chances are, if you see some 109 error when opening a PDF file, the file is corrupted. If you have downloaded the file, try to download it again. If you have created the file yourself, try to create again from the original source. Maybe it's all you need to do to solve this problem.

On the other hand, there can be nothing wrong with the file itself, but your PDF reader maybe ill have to make sense to:

  • If you try to view the PDF file in your browser, save the file to your desktop, and then try to open it with the standalone Acrobat Reader software. Sometimes the browser plugins can not handle large PDF files or complex, or third-party software has corrupted the browser plugin, making it useless.
  • You can have a newer PDF file and an older version of Acrobat / Reader. Try to update your version of Acrobat / Reader. This can solve many problems, including safety issues that still exist in older versions of the Acrobat software.
  • You can also try saving the file as .ps file and then convert back to pdf and check.

Kind regards

Rave

Tags: Acrobat

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