Error 1402 when software adobe reader update

Hi can anyone help, I've had recent requests to update my adobe reader software, but when I try, I get an error 1402. That said its looking for what follows in my registry but can't find: ib hkey-local-machine-32\software\classes\clsid\{c523f39f-9c83-11d3-9094-00104bdod535}\typel

I have the record, but only as hkey-local-machine, I don't have a machine-32 in my registry, so I guess that it won't be able to find. Any ideas people?

OS is windows 7 64-bit, the rest of my machine works fine

Thank you very much

Paul Matthews

Hi paulm29491944,

The key to registry in question is here, just with a different name.

On a 64-bit computer, is translated into HKEY_LOCAL_MACHINE32\SOFTWARE\Classes\CLSID

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID.

Try to install the drive as an administrator - setup the drive right click and select run as administrator and check if Reader install without any problems. If this does not work, try the following:

1 - Hold down the Windows and R key on your keyboard > This will launch the dialog box run > type regedit, and then press ENTER.

2 back up your registry current file - in the Registry Editor dialog box, click file > export.

3 - Type a name for the file and choose a location for the export range, select all > click Save.

4 - under the heading register > expand HKEY_LOCAL_MACHINE\SOFTWARE > Wow6432Node.

5 hold down the CTRL key and press F > type c523f39f - 9 83 c and press ENTER.

6 - Select the parent key, right click and then select permissions.

7. choose Group administrators and verify that the full control is selected under the column allow.

8 - Select the system group and verify that full control is selected under the column allow.

9. in the permissions dialog box, click Advanced.

10 - click on the owner tab and select the Administrators group and the option replace the owner of subcontainers and objects and click apply > OK.

Select the current administrator account if the Administrators group is not available.

11 - click Permissions tab and select the option replace all child object permissions with..., then click apply > OK.

Close the registry editor and try to install the player.

Let us know if it worked.

Thank you

Shivam

Tags: Acrobat

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