Error 500 Pro LJ color MFP M570dn

We receive an error message:

"The product cannot calibrate.  Close the cover and remove the paper from the bin of doc or flat. »

There is nothing on the screen flat and nothing in the tray, and the lid is closed.  We tried to go through the installation and to calibrate the color, but which is not compensation the question.  It is the only element that we can find in system tools marked as 'calibrate '.

We tried to put the equipment turned off and wait 30 minutes before returning and we have tried to put the equipment turned off completely unplug and wait 30 minutes before plugging it back in.

We checked the color cartridges and they are in place and complete.

Any suggestions would be greatly appreciated.

Rebecca750,

I'm sorry, but to get your question more exposure I suggest posting in the trade forums since it is a printer. You can do so at http://h30499.www3.hp.com/hpeb/ .

I hope this helps.

Tags: HP Printers

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