error message on model dreamweaver download

I get an error message when I try to download a template from dreamweaver to the Server Business Catalyst.

I put in the {tag_pagecontent} tag. I tried a lot of different models and stripped to the bare bones, it will not download. It doesn't seem to be a problem with a file. I copied from another site for win me time on this site, may be that is the question.

BC support told me to contact dreamweaver. I think this is a server error not a dreamweaver error. I use Dreamweaver cc 2015.  Any suggestions?

Error message:

On the road: 2016-03-09 06:45

Path is: /Templates/template-mar9-basic.dwt
Models: model-mar9 - basic.dwt - error - FTP an error occurred - cannot put the model mar9 - basic.dwt. Access denied. The file exists may not, or there could be a permission problem. Make sure you have permission on the server and the server is properly configured.

Activity of the incomplete file. 1 file (s) or folder (s) have not been filled.
Files with errors: 1
Models: model-mar9 - basic.dwt

In the settings of your site in Dreamweaver to add EU at the end of your username.

Tags: Business Catalyst

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