Error occurred while decoding BER trying to sign a document

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Hi all. We have a user using digital signatures (those with timestamps and so on and so forth) and when they try and use their signature, they get the above message. I tried to remove their old profiles in the signature Manager, but I have also an error message indicating the signatures aren't Adobe Acrobat 8 and so they cannot be removed.

Anyone have any suggestions on this other than to try to uninstall and reinstall Adobe Acrobat?

Thank you.

I solved this problem.

To any other person who has this type of problem, follow these steps:

Go to the Manager of Windows (certmgr.msc) certificate

Remove any certificates under personal

Go back to Adobe and recreate an ID by using the security settings.

Tags: Acrobat

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