Every time there is an update of Firefox, I lose the ability to send a / or receive my email in Thunderbird.

Whenever there is a major update of Mozilla (Foxfire?) something goes wrong with my Thunderbird e-mail account. This time I am not able to receive my email, although it seems that I can send it. I am able to see it on the server of the ISP, so it's something with Thunderbird. I looked and didn't see anything. Help - this is a pain!

Have you thought that it might be your anti virus and not
Thunderbird at all?

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with disabled modules (Thunderbird Safe Mode). On the Help menu, click "restart with disabled modules. If Thunderbird works as usual, there is an add-on or theme interfere with normal operations. You will need to reactivate the modules one at a time until you locate the offender.
  • Restart the operating system in safe mode with network. This loads only the basics needed to start your computer while allowing Internet access. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If the safe mode for the operating system to resolve the problem, there are other software on your computer that is causing problems. The possibilities include but not limited to: AV scanning, virus/malware, background downloads such as updates of the program.

Tags: Thunderbird

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