EX90 and TC 4.2 upgrade question

Hello world

We seem to be faced with a problem trying to upgrade a unit EX90 TC 4.2 (from 4.1.2) using a method that has been a success on other units EX90. Has anyone seen this before or got some ideas to troubleshoot it?

Through the page web administration, we simply select software upgrade and use the 4.2 package. It passes by sending package, the web page says that it is installed and then says it is restarted. The web page finally said 'initializing the page' but then when connect us to the page it is still ongoing 4.1.2.

Any ideas? I couldn't find anything in the log files, but I'm not sure what to look for.

See you soon,.

Mark

Hello

Just for the record you.

Cisco has identified a series of EX90 coming from manufacturing systems that have a defect that could make it impossible to upgrade the software of the device. If they try to upgrade a system assigned to TC4.2.0 the upgrade process will take place as usual, but when the system reboots it will always run the old software. However, the system will work as usual, but you will not be able to upgrade to TC4.2.

Solution: RMA the EX90 and make sure that the RAM is a replacement 'new material '.

Therefore trigger a RMA SR for your case.

Tags: Cisco Support

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