External hard drive does not work. Is there another way I could solve the problem without formatting the external hard drive?

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  The following steps may be worth a try:

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  I uninstalled, rebooted, reinstalled and restarted will be no appreciable results.

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  Try the steps of troubleshooting mentioned in the following article and check the result.
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  Clear the cache and cookies from sites that cause problems.

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  http://answers.Microsoft.com/en-us/Windows/Forum/windows_other-windows_programs/Windows-phone-number-for-billing-Dept/e35c95d4-2746-E011-9BAC-78e7d160ad4e

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