FAQ (29): why the "See the last SoftPaqs" button grayed out?

When I'm in the mode 'All products' or "Building Driver Pack", "Show the last SoftPaqs" button is gray. How to enable this feature for SDM will show me the latest versions of the SoftPaqs for my selected models?

In the modes of 'Building Driver Pack' and 'All products', you have the ability to check more than one model. Unfortunately, showing the latest version of a SoftPaq for more than one model is problematic because the same version of a SoftPaq maybe not the one which is responsible for all the models selected that makes the application unnecessary and ambiguous.

Just think about it for a second. If we had a model (let's call ModelA) 5 years ago and another model who is only 1 year old (let's call ModelB) selected in SDM. Keep in mind that computer models of different years will probably have material differences that require different hardware drivers. Also note that this could be the case even if the models were of the same year. Furthermore, models most recent software qualification only goes back a number of years. It could very well be that the software can run on older models, but if HP do not qualify and test it, HP will not associate the new version of the SoftPaqs with older models.

So, what does the request: "Show me the latest versions of SoftPaq for some models ModelA and ModelB" really means? We asked this exact question to various people and two completely DIFFERENT responses are returned. The answer seems to be influenced by the different needs of the Organization to which the respondents belonged to.

For some, the answer was: ' show me the most recent SoftPaq who qualified for BOTH models. This is known as a query "AND". This query would only show what are the common SoftPaqs between ModelA and ModelB, but would show NO SoftPaqs, who were qualified for only one and not the other.  With this query, most of models that are selected, the lower number of SoftPaqs appears.

But for other respondents, the answer was ' show me the lastest Softpaq is qualififed for EITHER model; which is a query "GOLD". This query would show all the SoftPaqs associated with each model. But it is not clear if each SoftPaq was qualified for ModelA, ModelB or for both. This request seems to be too broad, because the models have been selected, more likely it is that a SoftPaq would appear even if she wasn't qualified for a model on the list only.

So, to illustrate this, imagine the following scenarios...

Scenario 1

We have three SoftPaqs. SoftPaq1 qualified for the ModelA and ModelB, SoftPaq2 is ONLY responsible for ModelA and SoftPaq3 is ONLY responsible for ModelB. What SoftPaqs should appear as the "last SoftPaq ModelA and ModelB"?

Answer:

Query AND: SoftPaq1 because it is "the latest version of a SoftPaq who qualified for BOTH models.

GOLDEN request: SoftPaq2 and SoftPaq3 because everyone is "the latest version of a SoftPaq for at least one model.

Scenario 2

What happens if the SoftPaq3 did not exist?

Answer:

Query ANDoftPaq1 because it is "the latest version of a SoftPaq who qualified for BOTH models.

OR queryoftPaq1 and SoftPaq2 because everyone is "the latest version of a SoftPaq for at least one model.

Scenario 3

What happens if the SoftPaq1 did not exist?

Answer:

AND query: No. SoftPaq is qualified for BOTH models

GOLDEN request: SoftPaq2 and SoftPaq3 because everyone is "the latest version of a SoftPaq for at least one model.

Add more models and SoftPaqs and results gets confusing real fast. Therefore, to avoid confusion, it was decided that the "View the last SoftPaqs" button would be disabled if more than one model was chosen because it is the only case where "See the last SoftPaqs" is not ambiguous. Thus, the "View the last SoftPaqs" button is available, if only a model (and OS and language) are selected.

If you have several patterns that you manage, and you want to use the button "See the last SoftPaqs", please enjoy SDM configurations and save a configuration for each model. For more information on SDM configurations, please see using SDM.

Tags: HP Software

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