First time using PSCS5 since the update to 10.8.5 10.9.1

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• Apps of cloud crash all the time to gel since the first day after a few minutes of use

  Apps of cloud crash all the time to gel since the first day after a few minutes of use.

  Without the help of Adobe I tried to use the AdobeCreativeCloudCleanerTool.

  In the user guide for AdobeCreativeCloudCleanerTool Adobe says contact us if there are errors in the log after you run this tool and guess what there are errors in the log file, but there is no way to contact the Support from Adobe and to get this other file for them. I've been a customer of creative cloud for months, and use that I got from her was ridiculously low all this lack of reliability. I really miss the days you installed only once a year and maybe fix something and then you were set for a year of cruise with your Adobe products. I am very disappointed, and unless Adobe can help I'll leave Adobe forever because there is no excuse to sell something that does not work and do not provide support at the same time. In a last-ditch attempt to get the resolution and since there is no other way for me to get this log file for Adobe I paste the contents of the log file of the AdobeCreativeCloudCleanerTool here in hope that some support and product engineer will do something about it. Here is the log:

  [Mon May 02 18:39:09 2016] -.

  [Mon May 02 18:39:09 2016] * = * = * = * = * = * = * = * = *: start Session: * = * = * = * = * = * = * = * = * = *.

  [Mon May 02 18:39:09 2016] -.

  [Mon May 02 18:39:09 2016] Win OS Version: 6.1

  [Mon May 02 18:39:09 2016] The cleaner tool version: 2.0.0.0

  [Mon May 02 18:39:09 2016] Source cleaning directory: C:\Program Files (x 86) \Common Files\Adobe\AdobeCreativeCloudCleanerTool

  [Mon May 02 18:39:09 2016] [AdobeProgramFiles]: C:\Program Files (x 86) \Adobe

  [Mon May 02 18:39:09 2016] [AdobeProgramFiles_x64]: C:\Program Files\Adobe

  [Mon May 02 18:39:09 2016] [AdobeCommon]: C:\Program Files (x 86) \Common Files\Adobe

  [Mon May 02 18:39:09 2016] [AdobeCommon_x64]: C:\Program Files\Common Files\Adobe

  [Mon May 02 18:39:09 2016] [UserRoamingAppData]: C:\Users\username\AppData\Roaming

  [Mon May 02 18:39:09 2016] [UserLocalAppData]: C:\Users\username\AppData\Local

  [Mon May 02 18:39:09 2016] [StartMenu]: C:\ProgramData\Microsoft\Windows\Start start\program

  [Mon May 02 18:39:09 2016] [System32Folder]: C:\Windows\system32

  [Mon May 02 18:39:09 2016] [SharedApplicationData]: C:\ProgramData

  [Mon May 02 18:39:12 2016] Language selected: English

  [Mon May 02 18:39:12 2016] View the Adobe end user license agreement

  License agreement

  By using software of Adobe Systems Incorporated or its subsidiaries ("Adobe"); You agree to the following terms and conditions. If you do not agree to these terms and conditions; do not use the software. The terms of an end-user license agreement accompanying a particular software file on the installation or downloading of the software take precedence over the below conditions.

  The export and re-export of software products are controlled by the United States Export Administration Regulations and such Adobe software may not be exported or re-exported to Cuba; The Iran; The Iraq; The Libya; The North Korea; Sudan; or Syria or any country to which the United States embargoes goods. In addition; Software Adobe may not be distributed to persons on the Table of Denial Orders; the list of entities; or the list of specially designated nationals.

  By downloading or using an Adobe software, you are certifying that you are not a national of Cuba; The Iran; The Iraq; The Libya; The North Korea; Sudan; or Syria or any country to which the United States embargoes goods and that you are not a person on the Table of Denial Orders; the list of entities; or the list of specially designated nationals.

  If the software is designed for use with an application (the "Host" Application) software product published by Adobe; Adobe grants you a non-exclusive license to use this software with the host Application only; provided you have a valid license from Adobe for the host Application. Except as described below; This software is allowed to you to the terms and conditions of the Adobe end user license agreement governing your use of the host Application.

  DISCLAIMER OF WARRANTY: YOU AGREE THAT ADOBE HAS MADE NO EXPRESS WARRANTY TO YOU REGARDING THE SOFTWARE AND THAT THE SOFTWARE IS SUPPLIED ' AS WHAT ' WITHOUT WARRANTY OF ANY KIND. ADOBE EXCLUDES ALL WARRANTIES RELATING TO THE SOFTWARE; EXPRESS OR IMPLIED; INCLUDING; WITHOUT LIMITATION; ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; MARKET VALUE; MERCHANTABILITY OR NON-VIOLATION OF THIRD PARTY RIGHTS. Some States or jurisdictions do not allow the exclusion of implied warranties; so the limitations above may not affect you.

  LIMIT OF LIABILITY: IN NO CASE ADOBE WILL BE HELD RESPONSIBLE TO YOU FOR ANY LOSS OF USE; BUSINESS INTERRUPTION; OR PHYSICAL DAMAGE; INDIRECT; SPECIAL; ACCESSORY; ACCESSORIES OR INDIRECT OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF THE CONTRACT ACTION. TORT (INCLUDING NEGLIGENCE); PRODUCT OF STRICT LIABILITY OR OTHERWISE; EVEN IF ADOBE HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. Some States or jurisdictions do not allow the exclusion or limitation of incidental or indirect damage; If limitation or exclusion above may not apply to you.

  [Mon May 02 18:39:12 2016] Please enter (y) for Yes or n for no.... > >

  [Mon May 02 18:39:14 2016] Choose one of the following options to clean:

  [Mon May 02 18:39:14 2016] 1 all

  [Mon May 02 18:39:14 2016] 2 adobe Flash Player 10.2

  [Mon May 02 18:39:14 2016] 3 creative Cloud 2015, 2014 creative cloud, cloud creative & CS6 products

  [Mon May 02 18:39:14 2016] 4 creative Cloud 2015 only

  [Mon May 02 18:39:14 2016] 5 creative Cloud 2014 only

  [Mon May 02 18:39:14 2016] 6 creative cloud only

  [Mon May 02 18:39:14 2016] 7 CS6 only

  [Mon May 02 18:39:14 2016] 8 CS5 - CS5.5 - CS6

  [Mon May 02 18:39:14 2016] 9 CS5 - CS5.5

  [Mon May 02 18:39:14 2016] 10. CS3, CS4

  [Mon May 02 18:39:14 2016] 11. Adobe Id credentials

  [Mon May 02 18:39:14 2016] 12. Fix file host

  [Mon May 02 18:39:14 2016] 13. Quit smoking

  [Mon May 02 18:39:14 2016] Choice: >

  [Mon May 02 18:39:55 2016] Selected by the user: all the

  [Mon May 02 18:39:55 2016] Open DB connection with path: C:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db

  [Mon May 02 18:39:55 2016] DB does not exist in: C:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

  [Mon May 02 18:39:55 2016] Open DB connection with path: C:\Program Files (x 86) \Common Files\Adobe\caps\caps.db

  [Mon May 02 18:39:55 2016] Open DB connection with path: C:\Program Files (x 86) \Common Files\Adobe\caps\hdpim.db

  [Mon May 02 18:39:55 2016] Orphaned session is deleted: adbeadbeadbeadbeadbeadbeadbeadb

  [Mon May 02 18:39:55 2016]...

  [Mon May 02 18:39:55 2016] Delete entries from the database of the installer

  [Mon May 02 18:39:55 2016] Update status tsInstalled to 0 for the removal of 2 for installation in the ribs_collection_paylaod for adbeadbeadbeadbeadbeadbeadbeadb of the session table

  [Mon May 02 18:39:55 2016] InstallState update

  [Mon May 02 18:39:55 2016] Delete the contents of the product: AdobeColorVideoProfilesCS CS4, Version: 2.0

  [Mon May 02 18:39:56 2016] ATTENTION: Payload with ID: {4F3CE025-D60B-4E6B-8D39-B04CD3769008} has no value InstallDir. Deleting the files from the patch (if applicable) cannot happen.

  [Mon May 02 18:39:56 2016] Removing the features: {4F3CE025-D60B-4E6B-8D39-B04CD3769008} the ribs_payload table and other tables of the payloads Associates

  [Mon May 02 18:39:56 2016] Delete the contents of the product: AdobeColorCommonSetRGB, Version: 2.0

  [Mon May 02 18:39:56 2016] ATTENTION: Payload with ID: {AB8E4534-C573-4CC9-BA6A-76DD14055510} has no value InstallDir. Deleting the files from the patch (if applicable) cannot happen.

  [Mon May 02 18:39:56 2016] Removing the features: {AB8E4534-C573-4CC9-BA6A-76DD14055510} the ribs_payload table and other tables of the payloads Associates

  [Sun May 02 18:39:56 2016] finished the update to installState

  [Mon May 02 18:39:56 2016] Deletion of session: adbeadbeadbeadbeadbeadbeadbeadb of ribs_collection and other associates of tables

  [Mon May 02 18:39:56 2016] Update schema pcd_meta to 2 caps if the previous version is less than 2

  [Mon May 02 18:39:56 2016]...

  [Mon May 02 18:39:56 2016] Entries in the database of the installer have been removed

  [Mon May 02 18:39:56 2016] Sessions folder will be deleted.

  [Mon May 02 18:39:56 2016] WARNING: Cannot delete the file, folder, try again

  [Mon May 02 18:39:56 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the file specified: "C:\\Program Files (x 86) \\Common":

  [Mon May 02 18:39:56 2016] WARNING: Cannot delete the file, folder, try again

  [Mon May 02 18:39:56 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the file specified: "C:\\Program Files (x 86) \\Common":

  [Mon May 02 18:39:56 2016]

  [Mon May 02 18:39:56 2016]

  [Mon May 02 18:39:56 2016] HD database session is valid

  [Mon May 02 18:39:56 2016] Inside the getHDProductIDsForWorkflow for CC15: 0

  [Mon May 02 18:39:56 2016] Inside the getProductListHD for CC15: 0

  [Mon May 02 18:39:56 2016] Returning from HD DB

  [Mon May 02 18:39:56 2016] List of products installed on this computer

  [Mon May 02 18:39:56 2016] List of products for cleaning:

  [Mon May 02 18:39:56 2016] Please enter the number of the option of the product to remove; Enter (q) to exit... > >

  [Mon May 02 18:40:28 2016] Are you sure you want to clean all the affected products and associated files?

  [Mon May 02 18:40:28 2016] Type (y) to confirm and delete or (n) to quit smoking... > >

  [Mon May 02 18:40:36 2016] Please wait for Adobe Creative Cloud tool cleaner finish...

  [Mon May 02 18:40:36 2016] Open DB connection with path: C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDAPP\pim.db

  [Mon May 02 18:40:37 2016] AdobeApplicationManager (URIHandler) executable not found

  [Sun May 02 18:40:37 2016]: cleaning-up flying over inventories:

  [Mon May 02 18:40:37 2016] Inventory: ' AdobeApplicationManager-1, 0' Type: SelfUpdate, Action: NoDelete

  [Mon May 02 18:40:37 2016] Inventory: 'uninstallts', Type: SIDES, Action: delete

  [Mon May 02 18:40:37 2016] AAMref found: .aamref {AC76BA86-1033-FFFF-7760-0C0F074E4100}

  [Mon May 02 18:40:37 2016] At least one inventory Non-cotes: false, at least an AAMRef: True

  [Mon May 02 18:40:37 2016] Delete the contents of the product: CS5Installer, Version: CS5

  [Mon May 02 18:40:37 2016] Deleting file: C:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db

  [Mon May 02 18:40:37 2016] There is no file: C:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

  [Mon May 02 18:40:37 2016] WARNING: Cannot delete the file, folder, try again

  [Mon May 02 18:40:37 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the specified file: u 'C:\\ProgramData\\Adobe\\SLStore_v1':

  [Mon May 02 18:40:37 2016] WARNING: Cannot delete the file, folder, try again

  [Mon May 02 18:40:37 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the specified file: u 'C:\\ProgramData\\Adobe\\SLStore_v1':

  [Mon May 02 18:40:37 2016] SAVED LOG FILE: C:\Users\username\AppData\Local\Temp\Adobe Creative cloud cleanser Tool.log

  [Mon May 02 18:40:37 2016] Adobe Creative Cloud tool in cleaning completed successfully

  [Mon May 02 18:40:37 2016]

  [Mon May 02 18:40:37 2016] *-*-*-*-*-*-: START:-SUMMARY OF THE avertissements-*-*-*-*-*-*

  [Mon May 02 18:39:55 2016] DB does not exist in: C:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

  [Mon May 02 18:39:56 2016] WARNING: Cannot delete the file, folder, try again

  [Mon May 02 18:39:56 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the file specified: "C:\\Program Files (x 86) \\Common":

  [Mon May 02 18:39:56 2016] WARNING: Cannot delete the file, folder, try again

  [Mon May 02 18:39:56 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the file specified: "C:\\Program Files (x 86) \\Common":

  [Mon May 02 18:40:37 2016] WARNING: Cannot delete the file, folder, try again

  [Mon May 02 18:40:37 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the specified file: u 'C:\\ProgramData\\Adobe\\SLStore_v1':

  [Mon May 02 18:40:37 2016] WARNING: Cannot delete the file, folder, try again

  [Mon May 02 18:40:37 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the specified file: u 'C:\\ProgramData\\Adobe\\SLStore_v1':

  [Mon May 02 18:40:37 2016] *-*-*-*-*-*-: END:-SUMMARY OF THE avertissements-*-*-*-*-*-*

  [Mon May 02 18:40:37 2016] -.

  [Mon May 02 18:40:37 2016] * = * = * = * = * = * = * = * = *: end of Session: * = * = * = * = * = * = * = * = * = * = *.

  [Mon May 02 18:40:37 2016] -.

  Hi Ludovic % 20Vignals,.

  Thanks for sharing of log files, we would like to know the name of the Adobe software that appear in the menu "programs and features" after using the cleaning tool.

  We would also like to know the version of the creative cloud that you try to install.

  This is the tool that you can use to uninstall Cloud Creative: CC help | Uninstall the creative desktop application Cloud.

  You get a message when creative cloud crashes? If so, please let us know of the possible screenshot.

  Waiting for your response.

  Thank you

• first time using flash in private browsing content opens the non-private

  I already asked this question (using firefox, 20 at the time) about 1 year. I leave a link to this thread for reference https://support.mozilla.org/pt-PT/questions/955788#answer-425110.

  2 computers (a desktop and a computer laptop operating system: windows 7 and firefox 29.0.1 in both).

  Basically what is going to happen, it's that if you open a private window and then use a flash content, first time you do this, the non-private window opens. You can easily return to the overing private window right-click the firefox icon and choosing the private window. A work about already presented by jscher2000 is to have a tab with flash content before opening the private browsig.
  I raised this issue once again just to ask if there is any chance to fix this in the near future?
  Thanks a lot for any input and please accept my greetings.

  HI JoaoNT,
  Please check back with your question. It is a pleasure to help again. I understand that when you view flash content, the new window the opens the private window is no longer a private window. (forgive the verbosity)

  I'll try to replicate this >

  1. A private window open a youtube.com page
  2. Right-click on one of the videos suggested to open in a new tab.

  Results: It is opened in a new private window.

  An other stepsbased in the stages of the adobe bug
  (note I have updated to 12 and will also try that in 13)

  1. Open the test page
  2. Right click on the first result
  3. Choose the option "open in a new window of private".

  Results: see private window to the top.

  It seems good, what version of Flash are you using? I don't have a Netscape or other plugins, if these are disabled if the issue persists. (Most likely it will not make a difference)

• The use of the battery has increased since the update to ios 10. Also, why can not disable the voice command. It's the most boring on the new update.

  The use of the battery has increased since the update to ios 10. Also, why can not disable the voice command. It's the most boring on the new update.

  Depending on what you mean by "voice command", either:

  Settings / general / accessibility / VoiceOver / OFF, or

  Settings / Siri / OFF

  As for your use of the battery, you can check what app pulls most of its use in the settings / battery.  A new version of the app is sometimes problematic, not necessarily iOS or iPhone.  If you see a unusual % of use of a particular application, or force-to leave it removal/reinstalling it or remove it until an update comes.  If anything seems unusual, it might be a problematic installation of iOS, in which case, you could backup your iPhone and restore it:

  Restore your iPhone, iPad or iPod touch from a backup - Apple Support

• Since the update of FF 16.0.1 FF your Page is empty, my bookmarks bar is not displayed automatically + navigation toolbars remains on the first url.

  Since the update of FF 16.0.1 FF your Page is empty, my bookmarks bar is not displayed automatically + navigation toolbars remains on the first url.

  I uninstalled 16.0.1 and reinstalled 15.0.1 and everything worked fine, then I reinstalled 16.0.1 and have questions again.

  Thanks for responding but I already uninstalled and re-installed, have now no problem.

• I have Firefox 8.0.1 and since the update to it, some sites, I need to go so that Firefox will not accept certificates which is accepted in the previous version. I can not get the permanent exception and must uncheck permanent and do every time.

  I have Firefox 8.0.1 and since the update to it, some sites, I need to go so that Firefox will not accept certificates which is accepted in the previous version. I can not get the permanent exception and must uncheck permanent

  You can use this button to go to the Firefox profile folder:

  • Help > troubleshooting information > profile directory: opens showing the file

  It is not usually necessary to create an exception for the certificates.
  
  Possible causes are that a server does not send the full (intermediate) certificate chain or self signed certificates.

• Since the update of AV adapter, MacBook doesn't recognize, or feeds the La Cie Porsche 2 TB disk I use since I bought the MacBook. Other Mac power and recognize this drive. What is going on?

  Since the update of AV adapter, MacBook doesn't recognize, or feeds the La Cie Porsche 2 TB disk I use since I bought the MacBook. Other Mac power and recognize this drive. What is going on?

  Did you see if the ideas presented in the response of this other thread can help?

  Multiport USB - C map update will not install

  A few usual ideas, reset SMC, the NVRAM reset, start in safe mode; VR;

  the kitchen sink; wash the cat... burning incense. I would try a variety of things!

• Why my iPod is unchecked music and why he plays an entire album when it is supposed to play songs randomly? This happened some time now. Since the last update? It's really annoying.

  Why my iPod is unchecked music and why he plays an entire album when it is supposed to play songs randomly? This happened some time now. Since the last update? It's really annoying.

  Why my iPod is unchecked music synchronization

  In iTunes, select iPod (click on its button on the device on the horizontal bar) to show his summary of the settings screen.  Make sure that the sync only checked songs and videos is checked.  If this is not checked and click apply.

  why he plays an entire album when it is supposed to play songs randomly?

  On the screen of the settings on the iPod, there is a setting for Shuffle.  It's probably on Albums.  Set it to shuffle songs.

• I can't type or use my address field in safari (since the update to 10.11.3)

  The (9.0.3) Safari address field appears, but I can't place the cursor inside or type in addresses. Only way is to restart Safari, on the first page one, but a single entry in the address field is possible. And: The URL is presented as a "mess of letters" (letters positioned one above the other).

  I have the problem since the update to Mac OS 10.11.3

  Thanks for any help!

  I had this problem this morning too - after briefly of the Internet Scouting I found the only current solution is to disable the "include the Suggestions of Safari" under Search tab in the preferences.

• I try to add an image map for the first time using Dreamweaver CC

  I am trying to add an image map for the first time using Dreamweaver CC in an html site.

  I can get map controls is displayed when I select the image in the code, and I can select the rectangle tool.

  However, when I try to select the area of the image disappears from the section of the map of the properties viewer and I can't select the area for my hyperlink.

  What I am I missing videos online are it seems so simple, but something with my page is not allowing me to withdraw this.

  This is the code section and the image that I'm trying to add the link.

  < side class = "sidebar" >

  < img src = "images/flowchart.jpg" alt ="product dev. Flowchart">

  < / side >

  Please help or give me any advice... There might be something to do with the fact that my site is "sensitive"?

  Hello

  You could just add links to each box, but a better solution would be to use svg for this. Unfortunately, it is easier for me to write for someone who does not know svg to do.

  If you have Adobe Illustrator create your svg using this program, then it would be a case to add links manually to each box created in the svg code. SVG is an xml-based language and not a real image, even if this is how a browser will display the it.

  PZ

• for the first time using the do not know how to insert video to start editing

  for the first time using the do not know how to insert video to start editing

  First thing you need to know is that After Effects is not a video editor. First is to put some shots together to tell stories (that is changing), After Effects for creating those shots (compositing and Visual effects) and to create animated graphics.

  To use AE, start here: starting After Effects

• My new sites pinned tab only display full-screen mode. What happened only since the update of Firefox.

  I have my best sites 'pinned' to the new tab. Since the update of Firefox do show that the first four sites (top line) and I can't drag/release those missing bookmarks.

  I have just discovered that the sites are still there but only appear when I select the mode "full screen".

  Is there a way I can restore the page to show two lines of pinned sites without being full screen mode please?

  It seems that there is a regression with 39 Firefox on the new tab page. A bug report has been filed on 4 and the triage team responded.

  I saw the same thing with the difference in mode full-screen during the test of this "change"; the 'missing' line appear in full-screen - but with the resolution of my screen, I could see two rows of tiles, the 3rd rank was not missing mode full screen.

  Overall, I think you should try the new tab extension tools and see how you like it.
  https://addons.Mozilla.org/en-us/Firefox/addon/new-tab-tools/

  I use that in a number of my Firefox profiles. Profile where I checked this problem which has been mentioned in a number of discussions of the forum over the weekend that I use rarely - I use it see how Firefox works as "installed", before making a change.

• Why do I get restore window when opening firefox since the update

  Why do I get restore window when opening firefox since the update. I don't want to restore but it appears every time instead of my homepage as shown

  A likely cause is that you first close all Firefox Windows and then close the Firefox application.

  Some noted that closing of Firefox (Firefox > Quit) while the browser window is always open works for them.

  • Bug 845681 - close all windows and abandonment of Firefox eventually led to about: sessionrestore to appear the next time you start

  (please, do not comment in the bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

• ipad1, glitched since the update update, died days later for no reason. tried to reboot, nothing worked. What can I do?

  I tried to post a question to the assistance of apple for the last 30 minutes, but every time I do it says "you are not allowed to create or update this content.

  but here's my question:

  ipad1, glitched since the update update, died days later for no reason. tried to reboot, nothing worked. What can I do?

  I'm sure it wasn't the update, but since I've updated the ios system with my ipad, it started with seeds, then just died.

  appreciate for all the ideas/help.

  Thank you and Bravo.

  Chantal

  < object edited by host >

  When you say that "nothing worked", what do you mean? Do you mean that the iPad does not at all? "That means" it seeds "means? What exactly you see it do? Have you tried a forced reboot (hold home and power buttons until the Apple appears, then let go and leave to complete commissioning). If it lights, try to restore from a backup using iTunes.

• I have HP Simple pass on my laptop HHP &amp; all saved passwords are no longer available since the update of Firefox.

  All my passwords saved that I could enter by sliding my finger on my laptop HP SimplePass with are no longer usable since the update of Firefox. I get the following error message every time I try to use the Simple past: "Firefox doesn't know how to open this address, because the Protocol (dpql) is not associated with any program,"

  See-> https://support.mozilla.com/en-US/questions/799388

  It seems that Simple Pass is not and will not be updated to work with Firefox 3.6 >